Is Cannon (Level 20) actually possible?

3th holliday event that was sceduled by EA not to be able to get all rewards without paying in donuts.. They did it with easter and last christmas.... I even start to think the servers down issue is all planned and a deliberate way to slow us down in order to spend us more donuts...... Let us be honest.. EA has hundreds of ways to communicate and they do not use a single one of them.. I contacted support.. The live chat line was interrupted, and that resulted in a "case closed and solved" while nothing happened.. I had to work the next to days and had no time to wait for another 90 minutes without result.. Sorry EA, but your communication sucks big time.. And your help department can not help what so ever.. Half of them do not even understand english like the most,of us here do.... Having said that, respect for the people in the live help chat.. Although they have trouble understanding you and have mist of the times no means to help you but offer you some free donuts, they are friendly and do their slave job to their best possibilities.. Shame though for the gale developpers and the people aboce that willingly cause problems in the game to make sure we spend more donuts