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starstrucsims's avatar
10 years ago

Monorail causing buildings to disappear

I had a similar problem. I was having problems placing one of the new s-shaped track segments when the screen blanked and came back with nearly 1/4 of my town gone, including HALF THE MOUNTAIN RANGE!!

Restarting the game shows the missing buildings as it is prompting you to buy them again. Once you start doing anything, they disappear again, taking the mountain range with them. Along with the missing buildings I am missing all the characters associated with the buildings.


BIG BUG!!

UPDATE:

The following procedure recovered all my buildings and characters: (I know this has been covered elsewhere but hopefully this will be easier to follow)

1. REMOVE MONORAIL TRACK starting with the most recent pieces you placed. When you remove the offending piece, your buildings will reappear. (Restarting also makes them reappear but they soon vanish when you start playing)

2. Insure the buildings are really back for good by playing a while, move a formerly vanished building, etc.

3. All your disappeared characters will probably still be gone at this point.

4. Check your inventory for buildings with characters to find out which ones are affected. DO NOT TRY TO PLACE THEM FROM THE INVENTORY. This will not work and cause problems later.

5. After making a list of the missing characters, go to to each character's building and store it and THEN re-place it from your inventory. If your character appears on screen, you have done it right.

6. Repeat with other buildings and characters being careful to store the building before placing it from your inventory.

7. If you did not follow step 4 and built building from the inventory without storing them first you will have to wait for them to complete building, then store them again. (This can result in duplicate 'unique' buildings. I have two retirement homes, one Abe, and so far no problem but who knows what problems may lurk for the future? My extra retirement home is in the middle of the mountain range, since my mountain range disappeared during the glitch and I just dumped the building in a blank part of the screen before I figured out this fix.)

8. DON'T PLACE ANY MORE MONORAIL TRACK until EA fixes this thing!! My system is back to normal and working okay but I am sure if I place one more piece of track the problem will probably hit again.
  • I had this problem 2weeks ago and this is what I had to do: 1. disconnect your track pieces- my glitch seemed to be directly connected with a certain piece ( or maybe the placement of said piece). 2. Store, then replace all the buildings that disappear, you will get your characters back and start making money again on these buildings. 3. Contact EA.
    It took over a week with a "specialist " working on it but now everything is working fine. I did reconfigure my monorail track just in case it was the placement of the track piece. They also rewarded me with a fine bunch of donuts for my inconvenience.