My Springfield is still zoomed in very close.
I thought another major update would fix my Springfield from being so closely zoomed. It's very difficult to design when it's like this. Does anyone know how to fix this issue?
Forum Discussion
I just had a live chat with ea about this. Here is the transcript
The%20Simpsons%3A%20Tapped%20Out THE SIMPSONS: TAPPED OUTE-mail Print End Chat
Thank you for contacting us. Pankaj will help you soon.
Pankaj
Thank you for contacting EA HELP, my name is Pankaj, may I start with your first name please?
you
Lisa
Pankaj
Hi! Lisa Nice to meet you
Pankaj
Seems you are facing issue in accessing your game in Kindle Fire
you
Hi, I have a kindle fire and after downloading the Valentine update my game is very zoomed in and I cannot zoom out. Also the icons and text are very small, making the game unplayable!
Pankaj
I can understand how inconvenient it can be when you are not get good game play , please don't worry , I will surely look into the details and would provide the best possible resolution for it.
Pankaj
May I ask few question to check the root cause and help you in getting good game play ?
you
My husband has the same problem on his kindle fire and I know other kindle fire users have the same problem.
Pankaj
I see , then I would request you to please post this on EA forum and TSTO forum ,as there we have game communities and specialist who test these games ,Once you ill post this issue they will help you with best possible solutions
Pankaj
I am also sending a feedback to the higher team regarding this t higher team
Pankaj
Here is the link of Forum
https://forums.ea.com/en/the-simpsons-tapped-out/
you
tI already have, and others have posted too, and they have contacted ea about it too.
Pankaj
Lisa , I totally understand . I will send a feedback regarding this to the higher team . This would be definitely get fix in coming update for the game .
Meanwhile please try to access the game on another device .
you
I don't have another device to access game on. When would the update be?
Pankaj
There is no exact dates , but you see when we send the feedback based on that they send some patches , these are links small updated to make game better . May be before the main update , they would send some patches to fix this Kindle Fire because I am also seeing a lots of posts on forum regarding this .
you
Ok thankyou, I hope it gets fixed soon.
The%20Simpsons%3A%20Tapped%20Out THE SIMPSONS: TAPPED OUTE-mail Print End Chat
Thank you for contacting us. Pankaj will help you soon.
Pankaj
Thank you for contacting EA HELP, my name is Pankaj, may I start with your first name please?
you
Lisa
Pankaj
Hi! Lisa Nice to meet you
Pankaj
Seems you are facing issue in accessing your game in Kindle Fire
you
Hi, I have a kindle fire and after downloading the Valentine update my game is very zoomed in and I cannot zoom out. Also the icons and text are very small, making the game unplayable!
Pankaj
I can understand how inconvenient it can be when you are not get good game play , please don't worry , I will surely look into the details and would provide the best possible resolution for it.
Pankaj
May I ask few question to check the root cause and help you in getting good game play ?
you
My husband has the same problem on his kindle fire and I know other kindle fire users have the same problem.
Pankaj
I see , then I would request you to please post this on EA forum and TSTO forum ,as there we have game communities and specialist who test these games ,Once you ill post this issue they will help you with best possible solutions
Pankaj
I am also sending a feedback to the higher team regarding this t higher team
Pankaj
Here is the link of Forum
https://forums.ea.com/en/the-simpsons-tapped-out/
you
tI already have, and others have posted too, and they have contacted ea about it too.
Pankaj
Lisa , I totally understand . I will send a feedback regarding this to the higher team . This would be definitely get fix in coming update for the game .
Meanwhile please try to access the game on another device .
you
I don't have another device to access game on. When would the update be?
Pankaj
There is no exact dates , but you see when we send the feedback based on that they send some patches , these are links small updated to make game better . May be before the main update , they would send some patches to fix this Kindle Fire because I am also seeing a lots of posts on forum regarding this .
you
Ok thankyou, I hope it gets fixed soon.
