Forum Discussion

2 years ago

Can’t access old account to update EA account/EA account shows two screen names

Hi, I am unable to access old email to verify and update EA account settings. Read the instructions given to other threads but still I don’t see any new case option. Everything started from downlo...

Diata23

2 years ago

@EA_Barry I don’t have the option to open a new case.

I use the open a new case option and it takes me back to the games/manage account selection.

How can I contact an advisor or can you trigger that?

EA_cuervo

Community Manager

2 years ago

Hi @Diata23,

If you're not getting the chat option when trying to contact support, can you please try:

Go to: https://help.ea.com/en/help-home/
Select the game you need assistance with or EA App
Select "I want to update my EA Account information"
Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

I hope this helps!