Forum Discussion

2 years ago

EA account linked to Hotmail account

Hello, I'm trying to link my PSN account and xbox to the same EA account turns out my PSN account has my current Gmail email and my xbox has a very old now deleted by Microsoft Hotmail account which...

EA_QueenBee

Community Manager

2 years ago

Hey @xIIEddersIIx,

Just to make sure I understand the problem; is your Xbox account linked to an EA account with a hotmail email address, or does the Xbox account itself have the hotmail email address?

xIIEddersIIx
2 years ago
@EA_QueenBee The xbox account is linked with a Hotmail email address. The xbox account now uses outlook.
- xIIEddersIIx
  2 years ago
  Can't seem to select a platform in the setup to begin a chat either.
  - EA_QueenBee
    Community Manager
    2 years ago
    @xIIEddersIIx,
    
    I get you, cheers for clarifying! 🙂 In that case, I'd reach out to our live support team so they can help you either update the email address on the linked EA account, or unlink it for you so you can link it somewhere else. You can reach out to them via the following link:
    
    https://help.ea.com/en/help-home/