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Protector07's avatar
Protector07
4 years ago
Solved

I have EA Play and it's still telling me to purchase the game after the Trial?

I've purchased EA play subscription but when I try to play UFC 4 I get an error message from PSN telling me that I have to purchase the game that my trial period is over EA_Blueberry: Changed p...
  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    Hey, @Protector07 

    Apologies for the error message you're getting. That's a bug the team is aware of but we do have an easy fix. If you uninstall UFC 4 from your console and re-install from the EA Play List that should fix it. The issue lies where you had the Trial installed before and since the game recently went to the EA Play List it causes some conflict in identifying what type of version you have. 

    Let me know if you continue to run into any issues. Good luck in the octagon! 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Hey, @Protector07 

Apologies for the error message you're getting. That's a bug the team is aware of but we do have an easy fix. If you uninstall UFC 4 from your console and re-install from the EA Play List that should fix it. The issue lies where you had the Trial installed before and since the game recently went to the EA Play List it causes some conflict in identifying what type of version you have. 

Let me know if you continue to run into any issues. Good luck in the octagon! 

  • cjonathan0168's avatar
    cjonathan0168
    4 years ago

    I'm experiencing the same issue, I've logged a complaint with the EA help service and they say they can't pick up that I have an active EA play subscription. I do have an active EA play subscription. I've deleted the game and tried to re-install it, but now it says I must purchase it. Please help

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      4 years ago
      @cjonathan0168

      Thank you for reaching out. The team is aware of these reports and are currently looking into it. Will update you here as soon as we find out more!
  • MingND2's avatar
    MingND2
    4 years ago

    There are no more ea play hub so where can I reinstall it

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      4 years ago

      @MingND2 

      Do you see it on the PlayStation Store if you search UFC 4?

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