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Upgraieddd1492's avatar
Upgraieddd1492
5 years ago

Re: Stupid * ea cancled my account and all my stuff. Help with number contacts!

Hello @EA_Blueberry ,

When I click the "Live-Support" link there is no reference to any form of chat or phone number to get help from a real person.  My account on Apex legends was wrongfully banned and I have submit a case.  It has been over 2 weeks and it simply says "in progress" with no reference to what that means.  I have been scouring the internet and EA website for a way to speak to a real human who can help, please advise.

2 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    5 years ago

    @Upgraieddd1492 

    Our Terms of Service team only correspond via email when they're done with the results of their investigation. If you want to talk to an Advisor to check the status of your case or inquire on the account, here are options below. If you contact our Support team at our Help site, select Manage My Account and do not select Banned account as the category or else you'll be routed for an email to the Terms of Service team.

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

  • Upgraieddd1492's avatar
    Upgraieddd1492
    5 years ago

    @EA_Blueberry

    I eventually was able to find a live chat option where the person simply informed me there is no info to be had until the investigation is complete. It has been 3 weeks now with the status simply saying "in progress". No explanation as to what prompted the ban, what they are investigating, what they are finding, or an ETA to resolving this.

    Having paid for the battle pass this is extremely frustrating as I missed opportunities from last season as well as the current season. Furthermore I am concerned that my account simply remains incorrectly banned and I get no explanation or appeal to the matter.

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