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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Why can't I drag the image when making a Gameface?

@maxyfernandezz 

Merged your post into this one. Can you let me know if these steps previously mentioned in this thread didn't work for you? If a step worked out, can you let us know which one so we can confirm what's most effective? Thanks!

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  • Ozzy_Doody's avatar
    Ozzy_Doody
    5 years ago
    @EA_Blueberry Having the same issue with the error at the end, have tried on firefox, chrome, incognito mode, sizes are correct, against a plain white background.. all resulting with the error message at the end
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Ozzy_Doody 

    Thanks for your patience. Do you have any pop up blockers and do you have browser toolbars installed at the top of your browser?

    If you change the file to PNG or JPG does that help at all? We've seen players fix this by reinstalling their browser most of the time. Troubleshooting for this has been difficult because the fix for everyone can vary, so it's a matter of trying to see what helps resolve it for your system. 

    Do you have all updates installed on your PC? Here is how to check: https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

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