Servers down for 10 hours and no refund for resources or other items.
This is unacceptable. I don't care that you have technical issues, fair enough, things happen. But after 10 hours of down time on a perpetual world, the resources, command points, repair time, all the things that would normally accumulate over time never happened and that is bull ****. There are lots of people playing this game that pay lots of money to EA and in return we get a 10 hour down time with nothing accumulating. If you run a perpetual world game, and technical issues happen, there needs to be a system to return the loss of resources upon the server being restored. I can guarantee there are lots of people who feel the same but will never take the time to say so because they don't think that a big company like EA cares, but I'll tell you one thing. The more EA takes advantage of their paying customers, the more people are going to stop buying your products.