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Can Not Log in

48 posts Member
With the new Patch , many can not log in at all?


  • Can not login. Not from Windows, Android, Linux. Not with Edge, IE, Chrome, Seamonkey ...
  • "We're aware of connectivity issues with our games and problems with https://goo.gl/qum7C , and we are working to resolve them. We'll let you know when we have more info."

    This is info from other forum.
    They should turn off all server because players who was loged can play.
    Players who can't login now can't play and my ruins goes down and i can't jump and my cp and rep are full.
    Should fast reaction because some players can play now.
  • Now also https://help.ea.com says (empty page, only this):
    "EA online services are having issues. We’re on it."

    I want my money back... oops, this is free game, sorry, had to say... ;-))
  • toha413
    3 posts New member
    the developers compensate for our losses ?3 hours I can no longer log in .I was left with the remnants of the base
  • This because some kind of database connection problems there:
    "Error 500 - Internal Server Error.
    Error processing GroovyPageView: Error executing tag : Error executing tag : Could not open Hibernate Session for transaction; nested exception is org.hibernate.TransactionException: JDBC begin failed:"

    One minute later:
    "Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
    More information about this error may be available in the server error log."

    Other session:
    "We're sorry, the website is currently down for scheduled maintenance. Please check back soon.
    Leider ist die Website aufgrund von Wartungsarbeiten zurzeit nicht verfügbar. Bitte versuche es zu einem späteren Zeitpunkt erneut."

    Yet another Error 500:
    ""We've made a tactical error. Fall back and regroup!""

    Murphys law §?? : "if something can go wrong, it goes wrong"
  • Rvtnt99
    48 posts Member
    Please Pause the servers . This is Only fair ! I know that compensation will not be given , But to be fair? All should be on Pause
  • pause would have been good 2 hrs ago i had spent over 300cp and 24hrs rt on a base and with just 2 runs needed to kill it I was kicked off and havent been able to get back on. Not amused to be basically told "tough" you've lost what you spent. Especially as because of the problems with the server starting as i was buying funds it seems I paid for 100k when I only wanted 50k.
  • Hmm yea it sucks, i'm sure we will be compensated in terms of RT, CP, and hopefully some other gimmicks. (they'd better)
    Not the best time for this to happen as i just jumped into 5 waves and it's been nearly 20 hours haha
    Just gotta wait it out, see what happens.
    But boys, be quick.
  • I'm getting the shakes :(
  • Rvtnt99
    48 posts Member
    Game is not free ! Would be nice if the Dev or Mods could reply here ? Is it down for hours, the day ext ... Thanks
  • gamerdruid
    5024 posts Moderator
    I've been replying to many threads about the outage - it is totally unplanned and unfortunately started at the end of the working day in Europe so no developers were on hand to comment, they were travelling home from work.

    All game access is still down for me and thousands of other players. It is rare to have an outage that is like this, affecting every EA game from the Simpsons to NHL to FIFA to CnC:TA.

    Apparently a fibre cable has been cut somewhere causing the problem. See other threads on the outage.
    I am not an employee of EA/Envision. The views expressed are my own!
  • Rvtnt99
    48 posts Member
    Thank you gamer ! at least now we know ☺
  • gamerdruid
    5024 posts Moderator
    I am not an employee of EA/Envision. The views expressed are my own!
  • Rvtnt99
    48 posts Member
    I saw Iggy with a set of wire cutters ! haha Joking . Thanks for the update
  • Well_Fans
    28 posts Member
    edited March 2018
    fibre damage does not explain the time this has gone on, worst case scenario the datacenter should have a redundant connection or it should fail over to a backup datacenter. this should be a basic part of any resilience plan for their services to cater for the JCB digging up the fibre in the road type scenario.

    Edit: should explain I'm a network manager and if my services were down this long I'd be facing a very difficult conversion with my bosses in the morning.
  • gamerdruid
    5024 posts Moderator
    edited March 2018
    I'm sure staff at EA will also be facing difficult conversations, not just 'in the morning' but this evening as EA are primarily a US company and work US hours.

    Hopefully lessons will be learned, plans changed and actions taken. For example, both in this game and others, the fact that some can get in (or stay online) whilst others could not means that some had unfair advantages. One action I'd expect them to consider in future outages of this type is the stopping of the clock on game servers. Essentially things that are time dependent don't move on, whether that be repairing of bases, timers for sat codes or other timers in other games.
    I am not an employee of EA/Envision. The views expressed are my own!
  • i went in history on my laptop clicked game launcher and it logged me in but only 1 world others i can't access ?
  • hahaha , a data centre? i bet these EA servers are in the garage somewhere. hopefully not flooded out or snowed out. but this outage is taking sometime. maybe a sign for us to look for an new game??
  • gamerdruid
    5024 posts Moderator
    I am not an employee of EA/Envision. The views expressed are my own!
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