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Command And Conquer: The First Decade.

Irwin109
2 posts Member
edited May 2018
Hi,
I have an old physical copy of CnC:TFD, however my laptop doesn't have a DVD drive thus I cannot load it, despite all the codes working correctly with the DVD, they do not work with Origin, I have been on the Support chat and they said there was nothing they could help with and sent me here. I have seen other forums posts on this topic that have managed to get some help, hoping for the same.
Islam
Thank you for contacting EA HELP, my name is Islam, may I start with your first name please?
you
Matthew
Islam
Hello Matthew , I can see you had an issue in your Game Code , How May I assist you today?
you
I have an old physical copy of Command And Conquer: The First Decade, however with my laptop not having a DVD drive I cannot install the game and was looking to do so through Origin.
you
However the codes do not work.
Islam
OK no worries can you first give me the game tag of the account please ?
you
My account? Irwin109
Islam
would you allow me a minute to locate the account please ?
you
That's fine.
Islam
what is the email linked to the account Mathew ?
you
[email protected]
Islam
May I ask you how doid you get the game CD ?
you
I bought it when it first came out.
Islam
great
Islam
can you give me the game code please
you
There is one for The First Decade and then one for each game within (it is ten games in one), they are all in one of the pictures I attached but the one for The First Decade is - [REDACTED]
Islam
Ok the code does not work
Islam
how old is the CD
you
I think it came out in 2006 looking at the copyright on the back
Islam
Oh unfortunately we do have a warranty policy to replace the CD but it has to be 12 month old : (
Islam
I wish there is something I can assist with : (
you
It works with the DVD though, it's just I can't use the DVD on my laptop, I thought the code would be the same for Origin as it is for the disk.
Islam
Not really the code you have to redeemed it in the start of the game if you like to get the soft copy of the game and since you have not done that then no : (
Islam
if you also have ever redeemed the code in the account before then you do not need to redeem it again since the game will be automatically in your Origin once you login you can download it again and again regardless on which PC or laptop
you
Hmm, I've never redeemed it in Origin, I think the game came out before Origin was around. I have seen other forum posts on here with similar issues on this game that have been resolved.
Islam
OK give me a minute let me try something
Islam
well I have tried unfortunately there is nothing we can do : ( , you can also post in the forums and the studio team will answer you directly
Islam
https://forums.ea.com/en/commandandconquer
you
Ok thanks, I'll try there.

Replies

  • Copy game to memorystick and then install it.
  • Thanks, I'll give that a try.
  • Got it installed that way and turned it in an iso to get the game to run now to fix the black screen!
  • I am having issues playing C&C First Decade on Windows 10. Does anyone have the fix?
  • Oxynep
    1 posts Member
    edited August 2018
    Hello, some years ago I bought the CD of "Command and Conquer:Generals deluxe edition", (including Zero Hour). And now, I want to register it in Origin. But I can't, when I use the CD-key, the key is not recognized.
    I also can't play without origin (I have windows 10 and the game doesn't work).
    What I can do for register it ?

    Thanks for help

    PS : I'm French, so excuse me for my English :smile:
  • gamerdruid
    4653 posts Moderator
    edited August 2018
    You may find that http://www.origin.com will provide the assistance you require in French.

    http://www.ea.com/help may be a better choice however.
    I am not an employee of EA/Envision. The views expressed are my own!
  • I already tried these sites but I haven't found solution. I contacted EA support and it sent me here.
  • I have old CD that I purchase and want to use in the origin library, not just CD. The codes are invalid when trying to add on my origin account. Can I have help including these games in my library?
  • No Fix but same game.

    I have old CD that I purchase and want to use in the origin library, not just CD. The codes are invalid when trying to add on my origin account. Can I have help including these games in my library?
  • Thats one fix, but cant the games be added to the origin library online. We are the original owners.

    I have old CD that I purchase and want to use in the origin library, not just CD. The codes are invalid when trying to add on my origin account. Can I have help including these games in my library?
  • I see that other people have had problems playing games from old CD's. The games still work when installed by CD but not everyone has that option, and in some cases we just want the convenience of a game registered and playable from our online accounts.

    I have old CD (C&C The First Decade that I purchase and want to use in the origin library, not just CD. The codes are invalid when trying to add on my origin account. Can I have help including these games in my online library?
  • gamerdruid
    4653 posts Moderator
    edited September 2021
    https://help.ea.com is the place to ask about that. I suspect the answer will be no, but ask at http://ea.com/help
    EDIT:
    This site has no technical experts, they do. I see that in your multiple posts/threads (now merged) that some have already contacted them and been sent here. Go to them and point out that we're unable to help.
    I am not an employee of EA/Envision. The views expressed are my own!
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