slow or not working servers September 2018. ONLY report your problem here!

satt460 · July 14, 2018 2:00PM

CANNOT ENTER TIBERIUM 12 OR WRATH 6 SINCE SERVER UPDATE!

Soixie · July 14, 2018 3:50PM

gamerdruid · July 14, 2018 4:04PM

I've gone through about half in this list and closed them. If your world is offline there is no need to report it here, the team know many worlds are not working. If there is no update or information available then there will be no post!

zZUberSoldat · July 14, 2018 4:55PM

The problem isn't that people can't log in or are opening new posts and crying because they can't play the game they've paid money into...it's the fact that there isn't any real detail...for 90 minutes I have searched all over looking for specifics. Not just "we're rebooting" and "worlds are offline", I'm looking for problems and causes, I'm looking for devs posting to players who may have technical insight that they can bounce ideas off; I'm looking for - we're putting the worlds back on the old servers while we rectify the new ones;
Or someone took the petty cash for a drink up after the England Vs Croatia game and now the electricity has run out at HQ.

People don't respond well to vague answers and that's all I'm seeing. To be honest I don't really care that I haven't played in 3 days, this is a bad habit anyway, but I have spent £75 this month alone and I do care that I am not getting my money's worth.

Soixie · July 14, 2018 5:21PM

Then register a complaint directly with EA and voice your concerns there, show respect when discussing the issue with them and you might be pleasantly surprised. As been explained with crystal clarity already; EA attempted to move server hosting and it didn't go as planned, they are working on it and there is no ETA. You aren't going to get anything more detailed than this, unless you go to work for EA one day and get assigned to the team responsible for it.

sod1904 · July 14, 2018 5:30PM

No feedback, no updates, no info
Thats whats ******g people off.Just being treated like hey ho your just a number, **** who cares!!!!!
nothing in the forums saying sorry we screwed up bear with us,
Just carried on like the players dont matter.............
Well you have done me a favour and broken the habit of logging on each day, and im sure im not the only one
sooooooooooo well done \\\\\\\LOL youve broken players addiction to the game and cost yourself a small fortune in players who will now give up
all from your total lack of respect for the actual game players
WELL DONE , IN A FEW DAYS YOU HAVE LOST YOUR CASH COW !!!!!

zZUberSoldat · July 14, 2018 6:26PM

Soixie wrote: »

Then register a complaint directly with EA and voice your concerns there, show respect when discussing the issue with them and you might be pleasantly surprised. As been explained with crystal clarity already; EA attempted to move server hosting and it didn't go as planned, they are working on it and there is no ETA. You aren't going to get anything more detailed than this, unless you go to work for EA one day and get assigned to the team responsible for it.

Hey Soixie, thank you for your passive aggressive response, I was just airing my thoughts over you posting multiple hyperlinks to someone who is obviously aggrieved by not being able to play. We don't, for the most part, care what EA do with their servers; we do, however, have a natural tendancy to want to be kept in the loop - you're busy implying a pleasant letter to EA is the way to go - I and many others believe keeping paying customers updated is a matter of courtesy that EA needs to employ and not us. How can you not have a single update since 11:58 this morning? (I mean EA of course and not you Soixie)

And by the way, had I been working for EA, I would have contingencies because I know how to IT.

zZUberSoldat · July 14, 2018 6:30PM

Oh and, Soixie, thank you for the numerous links inlcuding this one: 223653/definition-of-a-scam#latest which clearly has no bearing on anything but I read it just to be thorough.

Soixie · July 14, 2018 7:01PM

Most welcome for the consolidated list and it wouldn't surprise me if one or two links are not relevant. I agree, I generally code /plan for at least two failures with redundant back ups but this isn't the USA.

foxmanb_1 · July 14, 2018 7:17PM

I think EA is completely lost on this one. Hopefully they can figure things out and get worlds back online... and then gift us the CP/RT we've lost from each world for this downtime. It's been days since I could get on 107.

Red4Con12 · July 14, 2018 7:25PM

Unable to connect to worlds 83 US east, 89 Europe, and 100 US east. I am able to connect to world 86 US east. The other worlds give a timed out error.

mansavvy · July 14, 2018 8:33PM

you see what it is Soixie is that if EA posted a simple message (acknowledging the problem and error messages that we might encounter on the landing page, rather than continuing to just notify us of maintenance or forthcoming worlds) then you wouldn't get the multiple "dead horse"(as you put it in another thread) threads. We don't sign up to read every thread, we sign up to play, when it doesn't work we post a thread - simple - oh it doesn't work let's see if anyone knows about it, NOT oh it doesn't work, lets go to the forums and sift through a million threads from people with varying levels of issues, some of which are quite often ridiculous (as I'm sure you and the moderators appreciate). The take home from this?if something goes wrong you let people know in a single immediately accessible location such as the landing page and it will cut out a lot of crap.The alternative is you get passively stroppy about multiple threads, gamerdruid wastes time and minutes of his life closing multiples/duplicates - everyone wastes a whole load of time. No-one is going to contact EA as you suggeste, it's recreation, it winds us up but we switch to another form of recreation like winding you up posting on forums

I'm just about to open a million new threads all on the same subject ;P

mjct21 · July 15, 2018 12:13AM

i think it´s beter put informacion about the situacion in the home page. may be the players don´t ask so many times.

kissjon · July 15, 2018 1:54AM

Hi Soixie Sweetie.

I need my login fix bad baby and it's going to start hurting soon.

Heck, I'm losing a whole 25 cents a day on funding AND not being able to get my log in fix for the trouble.

The hurting starts when I think of the power I'm losing on package collection. Oh the pain of it all.

To be honest, the real pain is not having you play daily and with us at center, getting our collective fix.

Thanks for the above reading, but not going to go there because for me there is no inner need to read what is already known, we are going through growing pains and the kids will kick and scream all the way.

mkitisak · July 15, 2018 4:32AM

I cant log into firestorm7 for days
When i contacted EA technical support they said others players can still playing and asking me to check my own internet connection setting

Anyone here on firestorm7 ?

JMY6689 · July 15, 2018 7:20AM

Hi mkitisak, I cant log into firestorm 7 from 13/7 until today as well.

ironmetal666 · July 15, 2018 8:37AM

I have been playing this game for 6 years now with several accounts on several worlds and with every update something goes wrong somewhere. This though is the worst so far. Although I know some worlds are already up and working again I cannot login because for months now the item "change server" does not work, whatever you try. Taking our money is of course the purpace of EA but a bit of respect to the players would be welcome. They know very well that these bugs will lose them a lot of players and money. If you cannot login you you cannot spend money. If anyone knows how to contact the real CEO of this game tell him to take someone on that knows what he or she is doing.

mkitisak · July 15, 2018 8:58AM

Need to manually clear cache every time.. sucksl

It looks like a basic but big impact bug..
And yet they did nothing for 6 years?

CV_Renegade · July 15, 2018 9:12AM

SNAFU

Arnhem78 · July 15, 2018 10:10AM

The Dutch server of world 4 is still offline, this problem has been the entire weekend. I presume EA is going to compensade the money we have put in!

SpeedFight2X · July 15, 2018 10:45AM

Arnhem78 wrote: »

The Dutch server of world 4 is still offline, this problem has been the entire weekend. I presume EA is going to compensade the money we have put in!

Hmmm Dutch Wereld 5 is back online since yesterday

If they compensate it wont be much more as 1d repair time so just a fraction of what we have actually lost

Tib 10 still down why they fix old worlds like Dutch W5 first instead of newer ones?

And since Dutch W5 is back they seem to have located and fixed the issue there so why is the rest of the worlds not fixed 24 hours after that?

slow or not working servers September 2018. ONLY report your problem here!

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