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slow or not working servers September 2018. ONLY report your problem here!

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  • im logging in NORMAL. one world, tib33. and idk what is meant by f12. i click it, i see all the tech info, thats it. it still just sits here. stuck at loading screen.
  • gamerdruid
    3593 posts Moderator
    For many people clicking on f12 speeds up the loading. If you click on the heading 'network' on the console that has opened up you will see individual files load. Some should take no more than a few milliseconds, some take 3-10 seconds. A problem file can be identified from looking at the list.
    I am not an employee of EA/Envision. The views expressed are my own!
  • ok thanks, imma do that now cause i can log in with a 2nd pc, no scripts, but not my main. i even turned off all scripts, i think. brb
  • ok not sure what i am looking at, but shows red when it tries to load a .doc file. ****
  • ok, i turned off all scripts, emptied cache, now tib33 loading fine and fast. BUT, why do i wanna play with no scripts? i quit. no more money from me. ty for help though. im done
  • sangove2 wrote: »
    ok, i turned off all scripts, emptied cache, now tib33 loading fine and fast. BUT, why do i wanna play with no scripts? i quit. no more money from me. ty for help though. im done

    When you use it without the scripts and everything works fine, it's because one of those scripts that you have is causing problems. Locate the script (or several, if necessary) and deactivate or delete them so you can continue using the others.
    Not a part of EA / Envision teams - My comments are only mine.
  • The current security update of Windows 10 prevents the game from being called. After spending an afternoon mitigating security, I finally gave up and turned off Defender. Now the game loads faster than ever. It was not only the game affected, but also other websites. All scripts work again, EA did not do anything wrong.
  • Katayalin wrote: »
    The current security update of Windows 10 prevents the game from being called. After spending an afternoon mitigating security, I finally gave up and turned off Defender. Now the game loads faster than ever. It was not only the game affected, but also other websites. All scripts work again, EA did not do anything wrong.

    Can you tell me what Version of Windows you are operating and the version of your WinDefender?
    Envision Entertainment Community Liaison
  • Hi Elphterion, ich habe Windows 10 auf 2 Rechnern. Als das PTE zuende war, habe ich bei beiden das Update zugelassen. Danach konnte ich mit keinem der beiden Rechner mehr auf das Spiel zugreifen. Mir ist aufgefallen, das die Ladegeschwindigkeit so stark herabgesetzt war, das das Laden gestoppt wurde.

    Ich habe die Berechtigungen geändert und es half nur ein bisschen. Danach habe ich bei einem Rechner den Virenschutz abgestellt und das Spiel wurde in Rekordzeit geladen. Bei dem anderen Rechner habe ich nichts verändert und der kann nicht auf das Spiel zugreifen.

    Hilft das Bild? Wenn nicht brauche ich Anleitung um den WinDefender finden zu können. Abschalten war einfach aber wiederfinden ist ein Problem. http://prntscr.com/kp4c47
  • gamerdruid
    3593 posts Moderator
    edited August 2018
    It is now the weekend so he may not be along for a while.

    To find the specific build of Windows 10:

    Windows Key+I (letter i)

    will open up settings - if you've been there before it may not be in the 'home' screen.

    Click on the 'Home' icon (top left) of the settings screen - then select 'System', scroll down the screen to the 'about' link and click on it.

    Again scroll down the window that opens on the right, where you will see 'Windows specifications'
    This is the info I got from mine: http://prntscr.com/kp6m9l

    I suspect the version of Windows defender will simply vary depending on the build of the Windows 10 OS.

    This is the version of my
    Windows Defender: http://prntscr.com/kp6n7u

    To get this:

    On the screen you got the Windows specification from there is an optional link (above it) to'See details in Windows defender.
    Click on that link and Defender security screen will open up.
    At the bottom of the screen on the left (you may need to scroll a little) is a 'Settings' option.

    Click on this.

    On the screen that opens up, at the top right is a link to 'About'. Click on this!
    You will then see the version details of your defender.


    I hope this helps!



    I am not an employee of EA/Envision. The views expressed are my own!
  • Katayalin
    10 posts Member
    edited August 2018
    Thank you Gamerdruid,

    this is my system: https://prnt.sc/kp6w2m

    when I call the Defender, I am sent to this page. Maybe because I deactivated it.


    https://support.microsoft.com/en-us/help/4013263/windows-10-protect-my-device-with-windows-defender-antivirus

    You have to prioritize, I prefer fast Internet more, as the pseudo security of Windows.

    Post edited by Katayalin on
  • https://www.golem.de/news/mozilla-firefox-soll-standardmaessig-tracker-blockieren-1808-136308.html

    Here comes the next problem. This time for Firefox.

    Since last night I can now load the game with both PCs. I have changed nothing.



  • The changes to Firefox will be well documented and I'm certain the game developers will be aware of the potential for good (as viewed by players) or evil (as viewed by EA).

    You are right in thinking it could lead to more issues and some of the cookies (we keep deleting them to play the game) will probably fall foul of the Firefox moves.

    Unfortunately, EA probably control most of those cookies (or 3rd party companies that EA use) and Envision will have little say in their use. We will just have to wait and see what happens over the next few months.
    I am not an employee of EA/Envision. The views expressed are my own!
  • satt460 wrote: »
    CANNOT ENTER TIBERIUM 12 OR WRATH 6 SINCE SERVER UPDATE!

    hola buenas no puedo entrar a tiverian 36 e probado todo el dia
  • I haven't been able to log on for two weeks or so with the bad server. All accounts got smashed and died. How can TA compensate me?
  • gamerdruid
    3593 posts Moderator
    There have been a number of 'tricks' that you can use to log in.

    1) clearing cookies, session files and history sometimes works
    2) Pressing F12 while the progress bar hesitates frequently improves the speed of the bar
    3) Using a different browser
    4) Stopping all scripts
    5) Looking at your firewall settings and reports to see if that is causing the blockage
    6) Try a different computer
    7) Logging out of the game completely by logging in then using the logout link, also logging out of these forums as well.

    You need to try all of these, sometimes multiple times. The servers themselves are working within their tolerances, it is something in-between (not necessarily to do with the player or the computer used). If you keep trying you will most likely get in. I can get in whenever I try, each time I see a report like these, so it is not directly the server.
    I am not an employee of EA/Envision. The views expressed are my own!
  • ican log on to all the worlds i play on but the vet world6
  • hackle101 wrote: »
    ican log on to all the worlds i play on but the vet world6

    Hello @hackle101 can you provide some more detail? What keeps you from logging in? Are you stuck on the loading screen or is there anything else?
    If you have user scripts active, try to deactivate them when joining a world. Also try to clear your cache and cookies before you try again.
    Envision Entertainment Community Liaison
  • I'm still having issues, unsure if this issue is close to being resolved now but I have to keep reloading Chrome and clearing the cache and retrying. Sometimes the loading bar doesn't seem to do anything, other times it's just extremely slow and just hangs. It's the latest version of Chrome 64 bit by the way.
    Using W2, 48, 56, 101 and Tiberium 18
  • gamerdruid
    3593 posts Moderator
    You're not the only still with issues on loading. I don't know how close it is to being resolved, but do know they are working on it still.
    I am not an employee of EA/Envision. The views expressed are my own!
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