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slow or not working servers September 2018. ONLY report your problem here!
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Howdy, Stranger!
Replies
Now appears like online but maybe no: http://prntscr.com/k7mjug
Cause the same problem as with the downtime in the weekend is happening again.
"This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening, try contacting the website’s owner."
I know this community would like some awnsers.
Is EA notified?
Is the DEV team notified?
Is the Hoster Notified?
Are they working on it?
Regards
DJ
Yes, it's the same issues. They are working on it. As I said in a previous thread, those that need to know about it do know and are working on it. Unfortunately no timeline on a solution or solutions.
As someone who has in the past worked with many different pieces of software I do know that error messages are not always indicating the true nature of the problem. Configuration settings on the new servers are being adjusted trying to get a reliable service to everyone. Expect the issue to continue overnight however as the team is not a large one.
Yes.
Yes.
Yes.
Also Yes.
Right around 17.00 local when I saw the first worlds go offline i raised all alarms I could but thats the only thing I can do by myself. Unfortunately this is a hardware Issue, dragging down the server performance. All we can do right now is to shuffle worlds around to redistribute the workload among servers till it runs more stable.
My latest update is that we are getting an additional server, which may take up to 10 workdays. This is not optimal for the situation but all that I can provide to the community. Tomorrow we will try to troubleshoot and optimize the server-software further to avoid more issues in the meantime.
http://prntscr.com/k7nfnb
Please make an announcement post with this info , because thats where the members look first.
I noticed problems with the server load because my FPS was fluctuating rapidly between 5 and 60 fps
Regards
DJ
Does this mean that for worlds that are not accessible that it might be up to 10 days before being able to play again? I could understand slow performance if the host is under-powered, but not being able to reach the world at all might be another issue. (World 77 was working fine today, but went back down about 4.5 hours ago.)
But now is responding through: https://prodgame04.alliances.commandandconquer.com/261/index.aspx (older address)
http://prntscr.com/k7ofwn
This leaves me none the wiser as to who is sorting out the problems and who is ultimately accountable. It seems to me for several months now, things starting with the Single Sign On have been implemented but gone horribly wrong. It seems fairly obvious that it was not tested before being introduced “live” and rather than fixing these problems before introducing other things like switching servers, they have steamed on regardless with it. And we now have new problems being layered upon unresolved problems without any sufficient reason being given as to why all the changes were needed anyway.
It most probably is the case that none of this has anything to do with the moderators on this forum but I have to say, in the main, it appears to me, you are just fobbing people off with lame responses. So rather than becoming part of the solution and seeking answers from those who are responsible, you have inadvertently become part of the problem. Just let us know who we should contact about all these problems, so we can get some answers because as above, there is contradictory information regarding this.
Single sign on issues occurred in May and were largely resolved (some still didn't manage to get in, but the vast majority did). That is a separate issue to the current problems which have arisen during the migration of worlds from one set of servers to another. The reason you can find no real answer to the issues is because none have been forthcoming other than 'please be patient, we are sorry for any inconvenience this has caused' type posts.
You say it is 'fairly obvious' it wasn't tested, but in fact it was tested. How well is another matter and how you simulate 1000's of logins and the activity of 1000's of users at once I don't know. I don't know if it's even possible with the setups they have.
By looking at the dates of the threads and posts you will see there is no contradictory posts about the 'same' problem. Multiple problems occurred, slowly at first when the standard responses were used as the size of the issue hadn't become apparent. That is how multiple threads were allowed to be started most of which have now been closed and redirected to this thread.
Most of the players and moderators don't actually know who is 'ultimately' accountable. EA are, I suppose, the final ones responsible, just as a UK Prime Minister or German Chancellor or French President is for things that happen in their governments. EA do not, as far as I understand the system, directly employ the staff responsible for the game who are employed by sub-contractors. Which set of sub-contractors is to 'blame' is irrelevant to me as a player, I just want the game to work! EA can use the contractual agreements, as can the sub-contractors, to sort out the blame game.
I'm not sure having answers as to why or how things went wrong is going to help in logging onto your worlds, I'd much rather have staff working on the issue than dealing with correspondence about the issue.