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slow or not working servers September 2018. ONLY report your problem here!

Replies

  • djhyper43
    11 posts New member
    I tried for the sake of it change the DNS to google servers , nope this doesnt help.
  • World8 Spain and World6 Spain is now offline: http://prntscr.com/k7m5d5
    Not a part of EA / Envision teams - My comments are only mine.
  • Tommo156
    4 posts Member
    edited July 2018
    post moved to proper thread
  • World8 Spain and World6 Spain is now offline: http://prntscr.com/k7m5d5

    Now appears like online but maybe no: http://prntscr.com/k7mjug
    Not a part of EA / Envision teams - My comments are only mine.
  • djhyper43
    11 posts New member
    Now that i have youre attention gamerdruid by closing my previous post i would like to know whats going on with the servers at this moment.

    Cause the same problem as with the downtime in the weekend is happening again.

    "This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening, try contacting the website’s owner."

    I know this community would like some awnsers.

    Is EA notified?

    Is the DEV team notified?

    Is the Hoster Notified?

    Are they working on it?

    Regards

    DJ
  • Again worlds offline...Perfect work :(
  • 67 is off line, time out error. just log in to get to forum took over a minute.
  • gamerdruid
    4327 posts Moderator
    djhyper43 wrote: »
    Now that i have youre attention gamerdruid by closing my previous post i would like to know whats going on with the servers at this moment.

    Cause the same problem as with the downtime in the weekend is happening again.

    "This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening, try contacting the website’s owner."

    I know this community would like some awnsers.

    Is EA notified?

    Is the DEV team notified?

    Is the Hoster Notified?

    Are they working on it?

    Regards

    DJ

    Yes, it's the same issues. They are working on it. As I said in a previous thread, those that need to know about it do know and are working on it. Unfortunately no timeline on a solution or solutions.

    As someone who has in the past worked with many different pieces of software I do know that error messages are not always indicating the true nature of the problem. Configuration settings on the new servers are being adjusted trying to get a reliable service to everyone. Expect the issue to continue overnight however as the team is not a large one.
    I am not an employee of EA/Envision. The views expressed are my own!
  • EE_Elephterion
    1829 posts Envision Developer
    djhyper43 wrote: »
    Is EA notified?

    Is the DEV team notified?

    Is the Hoster Notified?

    Are they working on it?

    Regards

    DJ

    Yes.

    Yes.

    Yes.

    Also Yes.


    Right around 17.00 local when I saw the first worlds go offline i raised all alarms I could but thats the only thing I can do by myself. Unfortunately this is a hardware Issue, dragging down the server performance. All we can do right now is to shuffle worlds around to redistribute the workload among servers till it runs more stable.
    My latest update is that we are getting an additional server, which may take up to 10 workdays. This is not optimal for the situation but all that I can provide to the community. Tomorrow we will try to troubleshoot and optimize the server-software further to avoid more issues in the meantime.
    Envision Entertainment Community Liaison
  • Yup yesterday he was online, and now he is offline again. I'm talking about world 4, really hope that this will be solved soon, I get to see this right now http://prntscr.com/k7nefa but I can't still not online :(
    http://prntscr.com/k7nfnb
  • djhyper43
    11 posts New member
    Txs for the information Gamerdruid and Elephterion.

    Please make an announcement post with this info , because thats where the members look first.

    I noticed problems with the server load because my FPS was fluctuating rapidly between 5 and 60 fps

    Regards

    DJ
  • djhyper43 wrote: »
    Is EA notified?

    Is the DEV team notified?

    Is the Hoster Notified?

    Are they working on it?

    Regards

    DJ

    Yes.

    Yes.

    Yes.

    Also Yes.


    Right around 17.00 local when I saw the first worlds go offline i raised all alarms I could but thats the only thing I can do by myself. Unfortunately this is a hardware Issue, dragging down the server performance. All we can do right now is to shuffle worlds around to redistribute the workload among servers till it runs more stable.
    My latest update is that we are getting an additional server, which may take up to 10 workdays. This is not optimal for the situation but all that I can provide to the community. Tomorrow we will try to troubleshoot and optimize the server-software further to avoid more issues in the meantime.

    Does this mean that for worlds that are not accessible that it might be up to 10 days before being able to play again? I could understand slow performance if the host is under-powered, but not being able to reach the world at all might be another issue. (World 77 was working fine today, but went back down about 4.5 hours ago.)
  • Soixie
    572 posts Member
    cncapp02 down, again.
  • The World Forgotten Attacks Beta was migrate to the new address: https://cncapp03.alliances.commandandconquer.com/261/index.aspx

    But now is responding through: https://prodgame04.alliances.commandandconquer.com/261/index.aspx (older address)

    http://prntscr.com/k7ofwn
    Always testing something
  • Link to forgotten attacks beta please ? Because of changing world issues for about a month
  • rh00p
    3 posts Member
    gamerdruid wrote: »
    Expect the issue to continue overnight however as the team is not a large one.


    7G5hZ1y.jpg
  • World8 Spain, up again. How many time working? I don't know. :-(
    Not a part of EA / Envision teams - My comments are only mine.
  • I have just noticed that a thread I started (https://forums.ea.com/en/commandandconquer/discussion/223820/tiberium-13 to report a problem on T13 was closed with a post saying to refer to this thread. I can understand if there are multiples problems occurring, the moderators may want all the issues in the same thread but having just read through this one, it offers little help or any explanations to what is causing the problems. I also read through some other threads and saw in some like with the Single Sign On issues the replies from the moderators state the problems were caused by EA but in others about the server problem state EA do not look at these forums or get involved very much with the running of the game and in the main the services are outsourced.

    This leaves me none the wiser as to who is sorting out the problems and who is ultimately accountable. It seems to me for several months now, things starting with the Single Sign On have been implemented but gone horribly wrong. It seems fairly obvious that it was not tested before being introduced “live” and rather than fixing these problems before introducing other things like switching servers, they have steamed on regardless with it. And we now have new problems being layered upon unresolved problems without any sufficient reason being given as to why all the changes were needed anyway.

    It most probably is the case that none of this has anything to do with the moderators on this forum but I have to say, in the main, it appears to me, you are just fobbing people off with lame responses. So rather than becoming part of the solution and seeking answers from those who are responsible, you have inadvertently become part of the problem. Just let us know who we should contact about all these problems, so we can get some answers because as above, there is contradictory information regarding this.
    Too many gatekeepers, not enough doers
  • gamerdruid
    4327 posts Moderator
    I have just noticed that a thread I started (https://forums.ea.com/en/commandandconquer/discussion/223820/tiberium-13 to report a problem on T13 was closed with a post saying to refer to this thread. I can understand if there are multiples problems occurring, the moderators may want all the issues in the same thread but having just read through this one, it offers little help or any explanations to what is causing the problems. I also read through some other threads and saw in some like with the Single Sign On issues the replies from the moderators state the problems were caused by EA but in others about the server problem state EA do not look at these forums or get involved very much with the running of the game and in the main the services are outsourced.

    This leaves me none the wiser as to who is sorting out the problems and who is ultimately accountable. It seems to me for several months now, things starting with the Single Sign On have been implemented but gone horribly wrong. It seems fairly obvious that it was not tested before being introduced “live” and rather than fixing these problems before introducing other things like switching servers, they have steamed on regardless with it. And we now have new problems being layered upon unresolved problems without any sufficient reason being given as to why all the changes were needed anyway.

    It most probably is the case that none of this has anything to do with the moderators on this forum but I have to say, in the main, it appears to me, you are just fobbing people off with lame responses. So rather than becoming part of the solution and seeking answers from those who are responsible, you have inadvertently become part of the problem. Just let us know who we should contact about all these problems, so we can get some answers because as above, there is contradictory information regarding this.

    Single sign on issues occurred in May and were largely resolved (some still didn't manage to get in, but the vast majority did). That is a separate issue to the current problems which have arisen during the migration of worlds from one set of servers to another. The reason you can find no real answer to the issues is because none have been forthcoming other than 'please be patient, we are sorry for any inconvenience this has caused' type posts.

    You say it is 'fairly obvious' it wasn't tested, but in fact it was tested. How well is another matter and how you simulate 1000's of logins and the activity of 1000's of users at once I don't know. I don't know if it's even possible with the setups they have.

    By looking at the dates of the threads and posts you will see there is no contradictory posts about the 'same' problem. Multiple problems occurred, slowly at first when the standard responses were used as the size of the issue hadn't become apparent. That is how multiple threads were allowed to be started most of which have now been closed and redirected to this thread.

    Most of the players and moderators don't actually know who is 'ultimately' accountable. EA are, I suppose, the final ones responsible, just as a UK Prime Minister or German Chancellor or French President is for things that happen in their governments. EA do not, as far as I understand the system, directly employ the staff responsible for the game who are employed by sub-contractors. Which set of sub-contractors is to 'blame' is irrelevant to me as a player, I just want the game to work! EA can use the contractual agreements, as can the sub-contractors, to sort out the blame game.

    I'm not sure having answers as to why or how things went wrong is going to help in logging onto your worlds, I'd much rather have staff working on the issue than dealing with correspondence about the issue.

    I am not an employee of EA/Envision. The views expressed are my own!
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