EA Forums - Banner

Multi Factor Authentificaiton Issue (MOBILE ONLY)

DonCarriere
17 posts New member
Despite the fact that everything was working just fine prior to this recent glitch, a few days ago when I ask to send the PIN code to my phone, it doesn't. Works on my email address but is a pain.
Is there a way to re-register my phone maybe? or is something else going on?

Replies

  • gamerdruid
    2843 posts Moderator
    Have you tried logging into Origin where you originally registered for 2 Factor Authentication? You should be able to change your options there and as part of that enter your phone number again.
    I am not an employee of EA/Envision. The views expressed are my own!
  • DonCarriere
    17 posts New member
    Hi gamedruid. thanks for the advice, I will try it. Still can't log into Tiberium 12 :( and I will check the profile. The only way I get to here is using my email account. Let's see what tomorrow brings. I miss my world!!!
  • DonCarriere
    17 posts New member
    Yep checked my contacts as you suggested. When I ask to verify to my phone (which was correctly listed) I never got the phone message. I have a Samsung Platinum phone 3 years old.
    So I use my online email to get my PIN.
    I think it will take a while to clear out all the gremlins.
  • gamerdruid
    2843 posts Moderator
    It could be your carrier is blocking the messages from EA as they come through to me in the UK ok.
    I am not an employee of EA/Envision. The views expressed are my own!
  • DonCarriere
    17 posts New member
    agreed, anything is possible, just the coincidence that it only started last week Friday :( Works fine on my email, that how I go here now.
  • DonCarriere
    17 posts New member
    All working as expected, thank you, please close this post thread :)
This discussion has been closed.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!