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Technical Issues with Chrome Version 69.0.3497.81 (Official Build) (64-bit)

gamerdruid
2233 posts Moderator
edited September 2018
Using this is causing problems with blanking of screens when logging in.

Log in, close open base and the screen will blank.

Also sometimes happening is a report that the graphics experience might not be optimal on my system and it is telling me to check that the video drivers are up-to-date and I'm using a compatible web browser.

Leaving subs will also create a momentary blank screen on the tab I move to after closing a tab where I had been playing.

Also, moving the area of focus in game by dragging the screen around can cause a momentary blank screen.

The developers are aware of these issues and are investigating.
I am not an employee of EA/Envision. The views expressed are my own!
Post edited by EE_Elephterion on

Replies

  • EE_Elephterion
    824 posts Envision Developer
    edited September 2018
    Hello Commanders,
    Google has started to roll out Chrome 69.0 now and unfortunately we have to inform you that we are experiencing a few technical issues with the release of that version.

    When loading the game and navigating the overworld, you may experience stuttering and low framerates.
    Usually this resolves itself shortly after joining a world, with the browser blanking out for a moment and then resuming the game.

    This is related to the recent changes and nothing we can address or fix right out of the gate. We are sorry for the inconvenience.
    Envision Entertainment Community Liaison
  • i cant play new server (F10). screen instantly goes black after game is loaded
  • Try clearing cache etc - it is working ok for me.
    I am not an employee of EA/Envision. The views expressed are my own!
  • The game now has memory issues, it consumes around 5.3GB out of 16GB of my RAM after the Chrome update

    Totally unplayable in current condition, it's like trying to play the game in 0.7 FPS
  • I've noticed that when the world loads I get a black window flash for a second and then disappear now as if it's loading a base view but all black.
  • It seems to have got worse for me as on W48 today where I was getting a black screen when trying to move a base away from a satellite I now cannot play at all. I tried to do the F12 fix to speed up the loading and then when I went to map view after a few seconds it just went all black. I have tried clearing the cache in Chrome and still no luck.
  • If you have issues with Low FPS - cant move bases etc after updating Chrome, try this.

    With chrome open, Press Shift and Escape to open the Chrome task manager

    https://pasteboard.co/HCTPA6I.png

    You will see a process called GPU Process, click on the GPU process and select End task. It will kill the proccess and relaunch a new one and the game should be back to normal.

    You may have to do this everytime you launch a new world until the developers identify a fix.

    It works for me on a Windows 10 PC, may not work for everyone.

    Chaos
  • gamerdruid
    2233 posts Moderator
    I'm informed that the fix is within the Chrome development team - it is changed / fixed for the next roll out.
    I am not an employee of EA/Envision. The views expressed are my own!
  • Chaosukian worked for me thank you!
  • LeoGetz75 wrote: »
    Chaosukian worked for me thank you!

    :) :)
  • all my cp away ..and the 2 a 12 hr rt packs away .. i lost all ****
  • Danke für andauernde Probleme mit Euch ..mfg caddy
  • In the new version of Chrome, I got rid of blanking problems by switching off hardware acceleration option in browser settings.
    ...may help for others too.
  • EE_Elephterion
    824 posts Envision Developer
    edited September 2018
    I noticed Chrome has moved on to Version 69.0.3497.92
    I have not had any performance drop or screen blanking so far. Are players with this version still experiencing these issues?
    Envision Entertainment Community Liaison
  • it is redmatch1 who found here the solution

    Hi,
    I updated my browser last night to Chrome 69, stupid move on my part but i managed to fix the issues that followed.
    Game ran at 5 FPS, had to disable ingame animations etc.
    However some dude on the forum told me to disable hardware acceleration in chrome and it worked.
    Everything back at 58fps.
    Go to Settings > Advanced > System (at the bottom) and uncheck the 'Use Hardware acceleration when possible'.
    Restart the browser and bobs yer uncle.
    Red
  • Unfortunately I've done all the mitigating things to make it work on the previous version, such as the turning of animations in game and turning off the hardware acceleration. So although Chrome has updated I'd already stopped having the issues related to Chrome. I still have very slow loading, often pausing at OriginGameServices when looking at the network report in the console after pressing F12
    I am not an employee of EA/Envision. The views expressed are my own!
  • I noticed Chrome has moved on to Version 69.0.3497.92
    I have not had any performance drop or screen blanking so far. Are players with this version still experiencing these issues?

    Yes mine has updated again today to the same version as you, my reported issues have gone now.

    Back to speedy loading and 59 FPS in game
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