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Patch update - Request for compensation (Tiberium Worlds)

EA,
Great job on making the game better with constant patch fixes.
However, please pay attention to the following as we, as players, think we deserve nevertheless, compensation due to the persistent disruptions to to servers going offline, contrary to the time-frame announced by EA:

1. Kindly disable FB attacks whilst we are offline to find bases damaged when unable to connect and defend
2. Kindly save your database if attacks are launched on our side when servers are disconnected in the middle of the attacks as we are losing our CPs
3. Kindly compensate us in terms of CPs lost and RT lost whilst offline servers prevent their re-generation AS IT IS UNFAIR ON US PLAYERS WHO ARE LOSING ON THE TA FUNDS WE HAVE INVESTED IN

Since it is obvious that EA is making its money through TA Funds, I think these points have to be taken seriously. 12 hrs of RT is nice for those who do fund but those who fund should not be penalised.

Regards

Replies

  • AGREE 100% But the loss of CP and Repair time while attacking and game go,s off line in middle of your 3rd run at forgotten base should have a bit more compo than 12 hours Repair Time credit

    Has now happened to me 4 times
  • Never going to happen.

    Pay to play players have other options available.
  • Thats the Problem Soixie
    What other game is as good as this when its running Ok
    Personally I have made some good Friends on here and the idea of a Alliance is good socially
    What other War Type Games offer this
  • All games have their problems, the grass isn't greener anywhere else.

    Everquest, WoW and other MMORG's have deeper issues, but their content is cheaper and offer 10x more for the price paid.
  • Thank you so much for your totally inadequate ability to run and keep a game on line - your 'fixes' make more problems and force even more players to quit. You must have a really second rate bunch of computer nerds running this game because as the years pass they just keep making more and more co ck ups! 1 x 20 minute break in gameplay it says in the technical jargon - on the 2nd day and after multiple breaks it is still happening - sack the lot and get people who know how to build and maintain games properly!!
  • AGREE 100% But the loss of CP and Repair time while attacking and game go,s off line in middle of your 3rd run at forgotten base should have a bit more compo than 12 hours Repair Time credit

    Has now happened to me 4 times

    Nice to see the replies. I actually meant 12 hrs RT for those who do NOT fund. I guess I typed a bit too quick.

    I too constantly get disconnected on the the 3rd or even last run, not pleasant. This is a total waste of CPs and RT which we actually inject as funds.

    I agree, I think we all deserve a much much better compensation other that the 12 hrs of RT, I am thinking of those who do not fund, but with those to fund, EA must not penalise those who fund, compensate the loss.
  • compensation, for real? the **** poor comp ea thinks is fair? screw that, buy stocks in ea, we can pool the stocks and fire the incompetent ****, starting at the top!
  • I can not promiss anything at this point but similar to last time, a compensation will be considered once we have the situation resolved.
    Envision Entertainment Community Liaison
  • Thank you Oscar for the respectful tone you set with this thread, and for it's topic.

    I agree that forgotten attacks should be suspended when we are experiencing less than perfect gameplay. In fact, ALL attacks should be suspended because some like myself can log in and attack for a few minutes before being kicked off the server. This will prevent an unfair outcome of a war, while allowing for package collection, funded or not.

    The problem is time. We all have schedules in real life that must be maintained, and our game play is based on that. If our daily log in time/days are missed, we must wait until the next day to play again, and this is another way the outcome of a war can be affected by a disruption of service.

    Another thing that can affect the outcome of a war is movement of bases because of strategic value given to the position of our bases. We wouldn't want to come back and find the enemy now has attack bases within striking range.

    So, before worlds are taken offline, attacks and movement are suspended until game play is at 100% accuracy for 48 hours after the hotfix.

    I also agree with Spanish. What other game is as good as this when working at 100% . None.

    The loss of package collection, rt's and cp's is difficult to quantify. Funded players, like myself, is one thing, and play for free is another.

    How much do we log in, how much cp and rt is used each time will need to be calculated for each player, a bean-counter task that I will not wish upon my worse enemy, let alone the fine folks who bring us this wonderfully evolving game! We know compensation will be given in supplies leaning towards generous instead of stingy one would hope.

    kj
  • http://prntscr.com/lgb5xt

    Would be nice if other players other than German ones were asked about configurations etc. It always seems funny to me that if I am attacking a German alliance and EA kick me off they get back on before I do so I can no longer kill them!! Some interesting links here and also rather off that this discussion link was closed soon after I went in there! Smacks of foul play HUGELY!!
  • gamerdruid
    1912 posts Moderator
    That is a very old thread, it has been replicated here but is no longer and announcement so has dropped off the viewing list.
    I am not an employee of EA/Envision. The views expressed are my own!
  • "EA,
    Great job on making the game better with constant patch fixes.
    However, please pay attention to the following as we, as players, think we deserve nevertheless, compensation due to the persistent disruptions to to servers going offline, contrary to the time-frame announced by EA:

    1. Kindly disable FB attacks whilst we are offline to find bases damaged when unable to connect and defend
    2. Kindly save your database if attacks are launched on our side when servers are disconnected in the middle of the attacks as we are losing our CPs
    3. Kindly compensate us in terms of CPs lost and RT lost whilst offline servers prevent their re-generation AS IT IS UNFAIR ON US PLAYERS WHO ARE LOSING ON THE TA FUNDS WE HAVE INVESTED IN

    Since it is obvious that EA is making its money through TA Funds, I think these points have to be taken seriously. 12 hrs of RT is nice for those who do fund but those who fund should not be penalised.

    Regards "

    there are a lot of valid issues here but the one that stands out the most to me is: if a world is "offline" how is it possible to be attacked by either an FB on an FA world or by another player? Is the server "really" offline and under-going maintenance, for whatever reason, or is this the "grand" con? Our bases are being attacked, not while we sleep, while access to the server is being terminated, our cp/rt stops, yet the timer for the duration of that CP/RT continues to tick away, our resources that we've collected by using RT/CP dissapears from our supply resources? hmmm, whats really going on?
  • What's really going on, you ask. Well, follow the money. Because of these constant server outages, all players lose credits that cost them time, but funded players lose a lot more. All the while, EA keeps raking in the dough. Is it quarterly report time already? I recently (Oct 2018) reported a serious bug, apparently a software calculation error, that *reduced* Tiberium production on all bases in my account by 4% up to 28% (yes, 28% -- this is not a typo) when a single silo on just one base was upgraded. This happened on all 3 of my accounts, so I reported it. EA called me, investigated my claim, agreed that it was happening, and -- thankfully -- fixed the bug which had cost me thousands of credits (some funded). But, do you think they responded favorably to my request for *non-monetary* compensation for all players? Of course not! Don't expect them to compensate for these server outages, either. However, maybe EA will throw us some crumbs since the server outages are obvious to all players, while the skimming of Tiberium production was only noticeable if you keep careful records of all credit production (Tiberium, Crystal, Power, Cash) before and after upgrading harvesters, silos, etc. Which I do because I'm that kind of nerd. This kind of skimming would get you charged with a serious crime if you were running a casino, but EA is only running a multi-player game. Right.

    EA, you need to step up and make this RIGHT.
  • compensation packages that need supply points to use penalize funded players in early game, as they often do not have the sp's to use them...
  • methuselah
    270 posts Senior Moderator
    kissjon wrote: »
    Thank you Oscar for the respectful tone you set with this thread, and for it's topic.

    Bless you for recognizing that and bless you for the initial tone of the thread. Everyone has a right to be frustrated here, I am as well. This sort of problem really sucks, for me, and I suspect for most of us, we carve out our game time and we look forward to it......and this can just totally destroy that. But ranting and raving and name calling accomplishes nothing so I'm thankful and appreciative when folks express their frustrations in a reasonable way.

  • Hello Commanders,

    we are worked through the weekend to reign in the issues with the servers and we are monitoring the situation now for any more interruptions. So far it seems reasonable to think we found and addressed the root of the problem pof the last 2 weeks. We will let you know about compensation soon.
    Envision Entertainment Community Liaison
  • Compensation:
    https://forums.ea.com/en/commandandconquer/discussion/234434/compensation-november-2018#latest

    This could be a solution for players who play for free.

    But for players who spend on funds, we have lost days of accumulating repair hours and command points, sure NO. :-(
    Not a part of EA / Envision teams
    My comments are only mine.
  • Came in here to give my opinion on the compensation for the downtime I'm still currently experiencing as of this writing.

    First a your welcome to Methuselah. And congrats on finding the root of the problem !

    Now, I agree with nefrontheone that the compensation given to me for the ongoing downtime falls, way, way, way, short, ( see, my frustration level caused me to use 3 " way's " in describing my astonishment ), of making me feel that I've been a properly compensated funds player.

    No rant here. I'm stating that the compensation is so far off from target, it feels like a slap in the face.

    How about 1000 x 12 cp's in supplies.

    How about 30 x 24/hrs rt's in supplies.

    How about 1000 x 450,000 Power crates in supplies.

    Imho, if the powers that be want to show a little class, drive home how sorry they are for this round of service interruption, and making me feel insulted by the compensation offered, you should DOUBLE the stated amounts above.

    Sincerely,
    kj
  • Wow.

    Need to change my stance on compensation.

    It is my understanding that this latest hotfix was connected to them moving us to better equipment.

    I am MORE than happy to endure ANY down time associated with this move, to show my Gratitude for the HARD WORK, ( week ends and overtime too), being done to bring us this game.

    Please disregard my thoughts on fair compensation, and thanks for the compensation you did give me.

    kj
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