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Authentication's fail?

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  • Chrome, Edge, Firefox work for me. I completed the profile changes and added a phone, a second email and codes. I hope the problems do not recur. I also managed to open pages to change the world and add more worlds. I dealt with this here a year ago. I wish you all a good game.
  • gamerdruid
    4701 posts Moderator
    My issue resolved itself - but going from previous posts it could return.
    I am not an employee of EA/Envision. The views expressed are my own!
  • gamerdruid
    4701 posts Moderator
    and it has!
    I am not an employee of EA/Envision. The views expressed are my own!
  • iguanaworld
    521 posts Member
    edited December 2021
    And again...
    kv4lxmayef9r.png
    :-(

    Edited
    No support line active. :-(
    Always testing something
  • Now, new message...
    zwpcmcy8ngcz.png

    "Bad or expired credentials. Please try again or reset the password."
    Always testing something
  • gamerdruid
    4701 posts Moderator
    Hmm - I found this happened when I tried changing accounts. Is this the same with you? It's been OK all day today.
    I am not an employee of EA/Envision. The views expressed are my own!
  • iguanaworld
    521 posts Member
    edited December 2021
    I entered the computer, accessed the logout page and then authenticated my user.

    There the problems began.

    I also tried to connect with another user and it gives me the same problem.

    It shows the same error even trying to connect with Origin:

    j4bid452f9uy.png
    Always testing something
  • All day today. I cleaned the computer and restarted and had to log in to EA. I got an offer to send codes to the two emails I entered, SMS TO THE PHONE OR CALL. I chose SMS. I recommend everyone a multi-level contact if one fails will always be a substitute.
  • nefrontheone
    962 posts Member
    edited December 2021
    In my case, I just saw that I have an email (supposedly) from EA, stating that they have reset my password for security.

    I try to access the forums and it works perfectly.

    I try to access the game and it gives me a nice 500 error:
    hnoq32nw212n.png

    Edited:

    And if I try to go to origin.com I get a message saying "Login is not available. Please try again later."

    qee7u6jl230k.png

    Note: It has not given me the option to enter username or password. It doesn't work directly.

    Using Chrome (last version)
    Not a part of EA / Envision teams - My comments are only mine.
  • nefrontheone
    962 posts Member
    edited December 2021
    Important

    Using another browser, I was able to access EA and request a password reset.
    In this second browser it already allows me to connect to the game.

    Has EA blocked all of its users to force us to change passwords? : -?

    Edited:
    After this change I can now play from Chrome again.
    Not a part of EA / Envision teams - My comments are only mine.
  • gamerdruid
    4701 posts Moderator
    No, EA haven't forced us to change passwords! If you can't log in the system suggests logging out and then using the change password link. I did that for one account, an account I had just created. It didn't solve the problem for me at the time. The next day the changed password worked ok in the original browser. I've also had problems logging into Origin. The normal log in screen is probably actually linked to the same place as Origin to retrieve the data.

    I am not an employee of EA/Envision. The views expressed are my own!
  • And the problems follows...
    1nmrozbkq3sq.png
    Always testing something
  • And once again they have "locked" my account to have to change the password.

    But problems, persist:
    nmftk5ssfs6z.png
    Always testing something
  • iguanaworld
    521 posts Member
    edited December 2021
    New message: Your account was blocked for your security. :-(

    Edited:
    Ha, ha, ha, I attempt to change password and...
    yt1kdyddw3sn.png

    All in Chrome.
    Always testing something
  • Today the account was blocked again but this time the password reset has worked and it seems that I can play again.

    EA, I'm really telling you, you don't need to keep creating so many problems for your customers.
    Always testing something
  • gamerdruid
    4701 posts Moderator
    I had the same message with a link. The link opens in the default browser and changed appeared to work. However, I don't know which account it worked on but it wasn't the one that I expected!

    I copied the link and tried to open it in Iron but got the same listing appear as you posted.

    I'm guessing the password reset was applied to the last account I opened in Edge so will have to remember the password I set it to until I find it!

    From the wording of the message they're noticing multiple accounts from the same machine in quick succession which may impact the WCS where alts are heavily used by players.
    I am not an employee of EA/Envision. The views expressed are my own!
  • This problem is messing up many worlds. Some of actually have alts. Worse, the alts cannot even be logged via substitution as they are stated as "inactive."
  • iguanaworld
    521 posts Member
    edited December 2021
    And another one more time...

    ubme057x0s90.png

    Technical difficulties, password reset ...
    Again technical difficulties, again password reset ..
    Technical difficulties continue, yet another password reset ...
    And go on for a while ...

    In other words, if EA has technical problems, why are you resetting my password instead of fixing your problems?
    Always testing something
  • gamerdruid
    4701 posts Moderator
    I don't think they are having 'technical problems'!

    I suspect it is a deliberately misleading error message as they have noticed multiple logins from the same computer/location/IP address (or however they're detecting it). I suspect they don't wish to indicate the true 'issue' is that they think there may be an attempt to compromise security on one or more accounts with multiple attempts taking place quickly from the same location.

    This has enormous implications for those playing with ALTs on the WCS and elsewhere. Alts are supposedly allowed, but this will effectively prevent them for some.
    I am not an employee of EA/Envision. The views expressed are my own!
  • One more thing right now...

    ua5cmly9en76.png

    Technical problems, reset password.
    Technical problems, reset password.
    Technical problems, reset password.
    ...
    After about six attempts I get "Login is not available. Please try again later."

    To rest because these incompetent team from EA spoil it more and more.
    Always testing something
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