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I can't log into my account

I've been talking constantly with EA help via chat for 1 week, and no one can help me recover my account that is already 10 years old

Replies

  • Access to the old email is an essential requirement to recover an account without Two Factor Authentication. If EA help have not been able to solve the issue then no-one here will be able to help either.

    I'm assuming you've tried Origin.com and the recovery system they have.
    I am not an employee of EA/Envision. The views expressed are my own!
  • Polux37
    57 posts Member
    edited November 21
    Orgin.com is down long time, it redirects to EA page.

    Unfortunately, I also lost access to one of my accounts. EA help is not helpful at all, they are asking for random data that even cannot be defined by the system. The strangest think is that on none of my account 2 factor authorization is enable in profile, but system requires it anyway. 2FA should not be enabled without user consent, but it is fashionable, so companies do that anyway regardless of consequences.

    Simlar issue here also not solved.
  • gamerdruid
    4754 posts Moderator
    www.Origin.com works for me - it hasn't been offline when I've tried.

    I don't think it is the solution, but you need access to the original e-mail address or be able to convince support it is your account (very difficult to do).
    I am not an employee of EA/Envision. The views expressed are my own!
  • Polux37
    57 posts Member
    edited November 22
    I don’t doubt your words, therefore this looks like one of the situations when we both are right, and this can be explained that orgin.com is available only in certain countries on others it just redirects to local EA page in my case pl-pl.

    Anyway, some time ago many people recommended mails singed by company G (not a commercial) and that company also introduced forced 2FA. When you don’t use the account daily just once per several years there is requirement to log with last know device, and that's based on cookies. Even when you have same IP and device or browser, you cannot expect to have cookies from many years past. Especially when the same company recommend regular cleaning cookies for security reasons. So that two security policies that excluded them selfs. Once company introducing that and next are blindly following.
    As a consequence, end users are the ones that are paying the cost. So, I don’t see an option to recover the account. Any way thanks for information that orgin page may somewhere works.
  • origin.com works, works by redirecting to the official EA website but it works.

    The Origin program for Windows, if I remember correctly, has been replaced by an app or something similar.

    The online help reference can be found here:

    https://help.ea.com/pt/

    Select "Mudar endereço de email" and try it.

    jp7yhh8x18vf.png

    In the past, from Spain, they answered me by phone and they solved it with several voice confirmation questions; they changed my email without having access to the old provider that suddenly closed.

    Perhaps you could try a chat with EA support. :-?

    All control of EA game accounts is owned by EA and is managed and maintained by EA for the proper use of its users.

    Noone in this forum (active in this forum) can help you about your EA account, sorry. :-(
    Not a part of EA / Envision teams - My comments are only mine.
  • Not a part of EA / Envision teams - My comments are only mine.
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