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Funny how complaint topics get closed.

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I guess this is just a continuation of EA and the moderator ignoring customers. Easier to close a discussion than it is to resolve and explain the issues. I believe an explanation is appropriate given that this is a repeat of a problem that existed before servers were ever moved!! I also believe compensation is owed by EA. The loss of crate collection and the time lost is a financial loss to players. That doesn't mean a discounted funds sale!!!. How about 1000 in funds given to all, EA.

Replies

  • gamerdruid
    3881 posts Moderator
    I fail to see how people posting in 50 different threads about the same issue, all be it on different worlds, is going assist EA or the customer.

    Complaint threads do not get closed arbitrarily and if people actually looked to see if there was a similar issue being reported and added to that single thread it would make the life of Envision staff easier in that all issues will be in the same place.

    EA generally do not view these forums, only players (including moderators), Envision staff and of course Google bots.
    I am not an employee of EA/Envision. The views expressed are my own!
  • DT400
    12 posts Member
    If EA is not viewing the threads then how can they know what a burden they have been putting on players for the past few months ? Is EA disconnected from the reality of the hardships and cost the incur on players due to their bungling efforts? What has been transpiring is totally unacceptable in any scenario one may choose to look yet is has continued for a prolonged period of time and has been enacted repeatedly since 2012, maybe longer than that, but I'm not sure about the other time periods. How is one to be able to express ones frustration with the ineptness of the EA team if EA does not know what is being said about their complete screw ups?
  • gamerdruid
    3881 posts Moderator
    I share your frustration about EA but it is a reality that they do not view, in general, these forums (or those of any of their other titles).

    My understanding is that EA is more a contracting group and sub-contracts to gaming houses world-wide to produce the games they sell as their own. The gaming houses are responsible for the mechanics of the game and in our case the support for in-game issues.

    The games are hosted at data centres no physically close to the gaming houses so if there is a connection problem they have the same difficulty reaching the game as we do. They do have direct communication routes to the data centre staff who then can check internally what is wrong and can alert them 24/7 if a problem is identified as being general. I've alerted Envision staff at a weekend evening and they've responded by checking then alerting the data centre.

    EA provide very limited support for the game via 3rd party support centres.
    EA provide (probably via 3rd party contract) 'support' for financial transactions so if funds are not appearing or there is a problem buy funds then they can provide support.

    As i started this by saying, 'My understanding' I wish to emphasise that this is my 'opinion' based upon experience and could be totally wrong!

    I'll repeat also that I share the frustration about the lack of public communication about the issue from whoever it is that is contracted to provide it.
    I am not an employee of EA/Envision. The views expressed are my own!
  • Soixie
    526 posts Member
    edited July 2018
    Wasnme77 wrote: »
    It's not irrelevant to those that post.
    Post wherever someone might read it and join the list of vocal unhappy customers

    Believing the sky is orange doesn't make it true. A single thread or two on topic is appropriate, 50 separate threads shows desperation, a lack of understanding how forums work, a complete lack of disrespect to mods and 100% pointless.
  • djhyper43
    11 posts New member
    Gamerdruid , Soixie is acting as the police officer on this forum , maybe you can give him a job as moderator.

    But i get the big picture now , this forum is only for ingame problems.

    There is no way or place to kick against EA to express the feelings for the Masses.

    We can whine all we want but wont be heard.
  • gamerdruid
    3881 posts Moderator
    edited July 2018
    I don't have the ability to give people roles on here - I am a lowly moderator with time on my hands because my worlds aren't working. I don't get paid and neither do any other moderators.

    You're right - whining here about EA does not get anything changed.
    I am not an employee of EA/Envision. The views expressed are my own!
  • Soixie
    526 posts Member
    djhyper43 wrote: »
    Gamerdruid , Soixie is acting as the police officer on this forum , maybe you can give him a job as moderator.

    But i get the big picture now , this forum is only for ingame problems.
    There is no way or place to kick against EA to express the feelings for the Masses.
    We can whine all we want but wont be heard.

    Gamerdruid is overwhelmed to say the least but, there is no way I would accept money from EA.

    There is support for players who pay money to play the game and EA has been generous with those whom have contacted them properly over server outages.

    There is nothing owed to anyone leeching the game as a free player.
  • Soixie wrote: »
    djhyper43 wrote: »
    Gamerdruid , Soixie is acting as the police officer on this forum , maybe you can give him a job as moderator.

    But i get the big picture now , this forum is only for ingame problems.
    There is no way or place to kick against EA to express the feelings for the Masses.
    We can whine all we want but wont be heard.

    Gamerdruid is overwhelmed to say the least but, there is no way I would accept money from EA.

    There is support for players who pay money to play the game and EA has been generous with those whom have contacted them properly over server outages.

    There is nothing owed to anyone leeching the game as a free player.

    can someone please ban this **** from the forum, the game itself is annoying enough as it is we don't need such wanna be mods here

    specially since he dont know what he is talking about, ea has always compensated these thing's a bit, by far not enough but they always did give us some rt packages and those were always for everyone paying or not and they will do that again this time
  • djhyper43
    11 posts New member
    What do you imply here? , I fund 4 accounts , i have the right of speech on this forum.

    Do you fund?
  • djhyper43
    11 posts New member
    Txs for youre support Speed , see you ingame ,if the servers ever come back up :D
  • Soixie
    526 posts Member
    edited July 2018
    I have no aspirations of being a mod, but thank you for the offer. Seems I've hit a nerve as the personal attacks are now coming. The truth is ugly and hard to swallow for people who don't have an understanding of business or the real connection of F2P gaming models and the like. Harassing the DEV's and MODs here relentlessly beating them into a pulp for something they have absolutely no control over is childish at best. Everyone has the right to voice their opinion, but they do not have the right to act like a 2 old child harassing DEV's and MODs. If me calling these idiots out like Captain Obvious gets me a few flames, so be it, the DEV's and MODs deserve respect, not attitude.

    I suppose I could be wrong from the perspective of the trinkets EA has tossed everyone. Trinkets like a few CP packages or RT and yea, you're correct, we'll see a few of those if the past is any indication of future rewards. For those of us that pay and those of us that pay well, 3-5 days downtime represents 10-15% loss of asset/time. EA has offered resolution directly to many players that followed the proper channels, did you get yours or simply coming here to flame ?
  • djhyper43
    11 posts New member
    I dont give a damn if i get Rt packages or not , i want to play this game i paid for.

    There should be one place where costumers can ventilate.

    Everyone hides behind everybody , EA , gamedeveloper or Hosting Company.

    Noone wants to give any Information , hence i dont even trust what they write here.

    Even the top moderator (with repspect) cant tell us more.

    EA , and the Hoster should read and react to this Forum !

    I work in a small firm as a Computer Technician , even we can offer same or next day solutions to our costumers.

    This kind of outage is a abomination.

    Regards

    DJ
  • methuselah
    424 posts Senior Moderator
    Reading is fundamental I like that. I hate to rain on your parade here but us mods are all players to and when we can't play we're not happy either. And the only reason topics are closed pretty much is that they are a duplicate, they are spam or they are inappropriate.

    No one here closes topics because the subject matter is "indelicate." These forums server many purposes including expressing frustration. If you can do that in a reasonable manner I can pretty much guarantee you the topic will stay open.
  • If EA does not read the forums, why when I called Support did they tell me to post it on the forum??????
  • gamerdruid
    3881 posts Moderator
    Because that is what it says in their script. The call centre staff do not read the forums, just point people here sometimes when they shouldn't.

    They do know that in-game related issues and connectivity can't be addressed by them so they pass it on, just not to the right place as we are as unable to sort connectivity issues of the kind that has happened this weekend.
    I am not an employee of EA/Envision. The views expressed are my own!
  • so who are we supposed to contact??? Today I get a timed out error when trying to log into 67, this is whithout a server change. It also takes almost 1 minute for first login to ea, before going to server.

    If phone support can't help and you can't help, who do we contact???
  • As a further comment to all the moderators. This must be very frustrating for you, HOWEVER, I assume you volunteered for these positions as "spokesmen" for EA. As moderators, you are representing EA. Please don't ask us to sympathize with you over the number of complaints against the company you are representing. Perhaps you are in the best position to influence EA by taking a stand with the rest of us.
    I've spent the last dollar I will on this game, unless EA comes out with some statement of what is happening and what is being done to address the problem that has been occurring for months.
    Perhaps you should all resign as moderators as a sign of protest!
  • geza25973
    57 posts Member
    edited July 2018
    I use funds also, and just annoyed as everyone else, we pay good money, might aswell throw the money i spend down the drain and wave goodbye, in reality EA do not care one bit, just got to wait it out, EA are just,......well i best not put my views on here.
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