meklon wrote: »
This is now has gone entirely beyond bad customer support, this issue should be fully qualified now as FRAUD and the State Attorney General as well as Justice department should be looking in to business practices of Electronic Arts. The company (EA) is entirely in the breach of contract with its customers, it took the money from people and not only failed to provide the services people paid for abut also deliberately NOT informing the customers and NOT even trying to update on the status of the issue.
I am an IT person, I ran and manage business critical applications for a 500 Fortune company and I can state with 1000% certainty that ANY similar failure in the data center or IT operations could have been fixed by now with a a normal Disaster Recovery and Rollback procedures (assuming one were even ever in place).
This EA must be penalized and sued for such practices and I will make sure that proper US authorities and regulators are notified.
mansavvy wrote: »
48 POSTS MEMBER July 15, 2018 11:30AM
mansavvy wrote: »
...We don't sign up to read every thread, we sign up to play, when it doesn't work we post a thread - simple - oh it doesn't work let's see if anyone knows about it, NOT oh it doesn't work, lets go to the forums and sift through a million threads from people with varying levels of issues, some of which are quite often ridiculous (as I'm sure you and the moderators appreciate). ...
You mean the general "I want..." position? Yes, most of the real world is familiar with that attitude, good luck with that.
Er no Soixie it means front of house communication saves a lot of the crap if you read what I said. I want doesn't get in my opinion. Glad you are getting so involved though, we definitely need more haughty comments in the forum to slay down the balanced ones. Have you considered anger management lol
PicolinaPT wrote: »
Mundo 4 Português, doesn´t work too, have the same Mundo 5 Português problem!!!
Santoruga wrote: »
3 days of RT has been given by EA last Friday to compensate all the hardship. If players are not using it by Sunday, EA will remove it for free.
We were working very hard on Saturday, at least half day, to read all your concerns and complaints. And a bit on Sunday to check if servers are still down or not. We do not have any estimate on when the servers will be back again. We are getting closer to fix it though, as we are able to bring the web server up.
We will move forward with patch 18.4 on CNCAPP01 to 3 on Monday. We encourage all players to help test the patch as they usually do and we have high hope that the patch will accidentally fix this annoying login issue.
Thank you again for your support in testing our patches. Don't forget that we have a 10% off sales on 90,000 TA funds next week.
1 POSTS MEMBER July 16, 2018 1:53AM
There is the real possibility that all the relevant data has been irretrievably lost and someone forgot to run a backup before the data move. So the problem is to find a backup that's within a month of age, restore that, and then determine how much user progress has been lost. But, yes sadly, EA eula is ironclad - they never claimed to be able to provide 99.99% availability and they sure as hell aren't responsible for reimbursing lost game time. At the end of the day, however, they will need a massive customer service campaign to regain our loyalty and custom after this fiasco.
And please, Soixie, I see you're keeping a low profile, good idea dude - it ain't fair for you to be taking one for the EA team and my post certainly doesn't need a reply from anyone.
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