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slow or not working servers September 2018. ONLY report your problem here!

Replies

  • EE_Elephterion
    1362 posts Envision Developer
    World8 Spain looks like online now http://prntscr.com/k6zp7i but really don't loads http://prntscr.com/k6zoha

    Yes, hence I said we are looking now into the worlds that do not respond full yet.
    Envision Entertainment Community Liaison
  • We can not log into world 83! How about hiring someone who know how to do a update without must it up
  • Go into the light children, into the light. Thanks for letting us know you are seeing light at the end of the tunnel.
  • luvulongtime123
    2 posts Member
    edited July 2018
    whats the compensation?
    for loss of packages, CP RT etc?
    for the loss of bases?
    what are you going to do to recompense us?
    i have played this game for over 6 years (stupid i know) in that time i have spent a fortune building up these accounts
    what value do you put on them because if you do not fix this i want all of my money back

    some reading for everyone effected


    If you need advice or wish to report problems with goods or services, bought from a trader based in the UK, the appropriate advice agency is the Citizens Advice Consumer Service which can be contacted on 03454 04 05 06

    Please note that if you need advice on a problem with goods or services bought outside the UK, you need to contact the UK European Consumer Centre on 01268 88 66 90



    The Online Dispute Resolution (ODR) helpline, hosted by CTSI, provides assistance to consumers who wish to use the ODR platform to resolve complaints about online purchases. The helpline can be contacted by phone on 03456 089579, or by email at [email protected] Telephone lines are open from Monday to Friday 09:00am to 5:00pm (closed bank and public holidays). More information is available on its website, https://www.odrcontactpoint.uk/

  • whats the compensation?


  • T0TILMAN wrote: »
    Mundo 5 (Portuguesa) dont work too

    Finally World 5 is working now
  • WORLD 7 POLISH OFLIINE ..
  • EE_Elephterion
    1362 posts Envision Developer
    Worlds hosted on cncapp02 are nearly all back online, cncapp01 is coming back online over the course of the next hour, together with the worlds hosted there. So far the improvements implemented seem to world out for the worlds that have returned yet, so I remain optimistic.
    Envision Entertainment Community Liaison
  • WORLD 7 WORK i have full pd (
    I did not have anything_ so world was working 3 days.
    it is unfair where is my code ;P?
  • nefrontheone
    494 posts Member
    edited July 2018
    World8 Spain looks like online now http://prntscr.com/k6zp7i but really don't loads http://prntscr.com/k6zoha

    Yes, hence I said we are looking now into the worlds that do not respond full yet.

    Now running....

    TY @Elephterion

    Note: fps downgrade from 55 to 16 http://prntscr.com/k735dq
    Not a part of EA / Envision teams - My comments are only mine.
  • EE_Elephterion
    1362 posts Envision Developer
    Now running....

    TY @Elephterion

    Note: fps downgrade from 55 to 16 http://prntscr.com/k735dq

    Is that a permanent issue or is it fluctuating?
    Envision Entertainment Community Liaison
  • nefrontheone
    494 posts Member
    edited July 2018
    It was fixed at 16 but now (after reload page) start fluctuating 11 to 54
    And some times ZERO http://prntscr.com/k73pu0
    In other worlds it move between 40 to 55
    Not a part of EA / Envision teams - My comments are only mine.
  • gamerdruid wrote: »
    Your post does need a reply! There is NO possibility that the relevant data has been lost. Do not suggest otherwise./

    My comment was meant to be amusing, gamerdruid, and seeing as neither you nor EA appeared to know what the problem(s) was/are I didn't see any harm in my jesting. But it would appear that 5 days of listening to hundreds of end users having a really sugar honey iced tea time not having access to their game has made you a grumpy old boy.

    However, I'm not sure, if as a moderator you can ask someone not to post glib remarks as I wasn't posting anything defamatory, derogatory, or misleading.

    Anyhow does anyone have problems with the login verification whereby a security code is sent to your email address? It says it has sent the code but for the last 3 days every repeat has yielded nothing :(

  • gamerdruid
    3167 posts Moderator
    The 2 factor system has been working for me. Have you checked your spam folder?
    I am not an employee of EA/Envision. The views expressed are my own!
  • gamerdruid wrote: »
    The 2 factor system has been working for me. Have you checked your spam folder?

    LOL I had hoped my very eloquent teasing and poking of you, gamerdruid, would be fair indication as to my technical ability and of course I would have checked my spa...oh wait...brb
  • Yes I have checked my spam folders etc, and tried all 4 browsers, including Internet Destroyer...I mean Explorer however nothing is coming through :( this only happened after I cleared my caches hoping ever so slightly that this would help me get back to my precious worlds.

    Sadly all that's done is screwed things even more :(
  • gamerdruid
    3167 posts Moderator
    The 2 factor system also has an ability to send to an alternative address and to cell phone aka mobile phone. It would be worth setting up these two alternatives.

    I have occasionally found that I get 2 codes sent via the phone method (but they are the same) so that works too.
    I am not an employee of EA/Envision. The views expressed are my own!
  • The4thEmpire
    8 posts Member
    edited July 2018
    Yes I had hoped something like that would be possible, however, every security related item i choose takes me back to Login Verification/Security Code. Even when I try to open a new ticket. I've hit a brick wall - is there a [email protected] email address that you can send me to my email address please? boga at uk2.net

    Cheers dude (not dudette ;) )

    [Email address edited to reduce bots scanning and using for spam. GD][/email]
    Post edited by gamerdruid on
  • Trying to see if I can get a chat session going with tech support :#
This discussion has been closed.

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