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Whats happening with the Compensation of the funds spend on WCS 2019 started at 14:00 20k funds

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Hi whats happening with the Funds loss ? i spen 20k funds buying your bundle after server closed u restarted it and 2d 12 hr rt gone 15 supply pakage for 30 day gone 900 cp for 30 days gone ?????? are we going to get our funds of compensation back or not ?

Replies

  • atleast give us Big supply bundle as compensation coz all those things are missing of big supply bundle
  • yes i would like this info too. spent a lot of funds for nothing so would like them back please asap.
  • guys they can easily give us big supply bundle coz all those things are missing thats for 11,499 Ta Funds in 19,999 ta premium bundle they removed every thing its there mistake what they advertise we buy then they say oops we restart n you loose everything
  • strange i bought funds from day one at 16:00 server timer and no problems
  • yes some off us buy at 14:00 hrs when this server started early at 14:00 than 16:00
  • EE_Elephterion
    1366 posts Envision Developer
    We are currently working on getting all the details sorted and I hope we can give out a Funds compensation in time, so anyone affected can decide how and where to reinvest those funds.
    Envision Entertainment Community Liaison
  • yes that will be much better or i can suggest is big supply buddle coz only thats missing i can understand 12 hr rt not working thats fine but other things is usefull
  • and where is that button to send you screenshots of what I spent ??
  • EE_Elephterion
    1366 posts Envision Developer
    We have now processed the orders of today and are preparing the necessary compensation for tomorrow for everyone who has purchased anything that was not supposed to be available in the Shop on WCS

    We thank everyone for their patience.
    Envision Entertainment Community Liaison
  • thats great thanks a lot Elph, must be a pain to sort out so appreciated.
  • dinkok
    14 posts New member
    I have been unable to purchase funds for months now get an error message along the lines of RE DIRECTED TO MANY TIMES if EA dont need my money fine there loss not mine game is broken anyway with no fix in sight despite the complaints from the people who pay money to play it
  • dinkok its only you bro i can buy just fine . here is a solution un install ur chrome and restart ur pc then install chrome again clear ur cash if any then try buying funds again
  • gamerdruid
    3182 posts Moderator
    Another is use a different browser - sometimes that is enough for purchases to work.
    I am not an employee of EA/Envision. The views expressed are my own!
  • Question to EE_Elephterion how much refund did you give for person who purchased 1 premium pack ? i cannot c any message to what u refund ? how much ta funds u give out ?i spend 19,999 on that premium bundle who much u give back was it full refund or partial ?
  • EE_Elephterion
    1366 posts Envision Developer
    We refunded the Supply packs in full. If you find irregularities, hit me up with a DM and the order history and we can look at this.
    Envision Entertainment Community Liaison
  • Trampsz
    5 posts New member
    Hi Elephterion
    I purchased a medium supply pack on the 29th Mar, after the normal start time. The 6 hour RT voucher is in my inventory but I can't use it, it comes up with an error with no means to clear the error other than restart the game. Same happens if I try again. I can send screenshots if you let me know how, but I don't see a method to DM you.
    Thanks
    Trampsz
  • gamerdruid
    3182 posts Moderator
    edited April 2019
    New members can't direct message. You need a set number of posts and points for to be able to send direct messages.

    Is the account name on WCS the one you're using here?
    I am not an employee of EA/Envision. The views expressed are my own!
  • Trampsz
    5 posts New member
    Hi gamerdruid
    Yes it is.
    Regards
    Trampsz
  • EE_Elephterion
    1366 posts Envision Developer
    Trampsz wrote: »
    Hi Elephterion
    I purchased a medium supply pack on the 29th Mar, after the normal start time. The 6 hour RT voucher is in my inventory but I can't use it, it comes up with an error with no means to clear the error other than restart the game. Same happens if I try again. I can send screenshots if you let me know how, but I don't see a method to DM you.
    Thanks
    Trampsz

    Yes, Those packages have been deactivated on the WCS. We have refunded the entire Supply Package with Funds to your Wallet so you can purchase different Items.
    Envision Entertainment Community Liaison
  • Trampsz
    5 posts New member
    OK, Many thanks Elephterion
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