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Abnormal function of home/login page

When I entered the game this morning, a strange thing happened to me and although at first I did not give it importance, I started to wonder if it was not a failure due to the change of the landing page.

1) Access the game https://prnt.sc/umd8ov and click on Login

2) You enter the Login page and enter your data correctly https://prnt.sc/umdag4 and click Enter

3) Instead of taking you to the game you land on the EA main page https://prnt.sc/umdbj7

4) If you go back to the home page of our game, you are logged in and you can start playing by clicking on Play the game

Note: I think is a new problem from EA
Not a part of EA / Envision teams - My comments are only mine.

Replies

  • enigm
    122 posts Envision Developer
    Hey,

    does that happen consistently for you. Or does that only happen when you are "new" to the website?
  • Wait, I'll close Chrome and repeat test...
    Not a part of EA / Envision teams - My comments are only mine.
  • nefrontheone
    782 posts Member
    edited September 2020
    Continually, the problem persist !

    Every time I log Out my player and try to log again to play.

    If I have my user logged when open browser the game works normally.

    Edited: As if EA's authentication page didn't redirect to the game correctly and sends you to their main page.
    Not a part of EA / Envision teams - My comments are only mine.
  • Same erroneous behavior on another computer using Windows + Firefox
    Not a part of EA / Envision teams - My comments are only mine.
  • gamerdruid
    3982 posts Moderator
    edited September 2020
    It happens for me too in the English version. I tend to go directly to worlds so don't normally see this, but have checked by logging out then this the same happens for me.
    I am not an employee of EA/Envision. The views expressed are my own!
  • enigm
    122 posts Envision Developer
    Hey,

    we will investigate the issue.
  • same here!
  • +1 on that issue - looked to me like they were trying to push their new star wars offering lol
  • It has been passed to the web team that deal with the front end at EA (this is not dealt with by Envision!)
    I am not an employee of EA/Envision. The views expressed are my own!
  • nefrontheone
    782 posts Member
    edited September 2020
    gamerdruid wrote: »
    It has been passed to the web team that deal with the front end at EA (this is not dealt with by Envision!)

    Now it seems to start working correctly ...

    Edited: The guys at Envision beat themselves up looking for the possible problem (many thanks to them) for the end to be a problem caused from EA who do not care to ensure the operation when they change something (one more time). :-(
    Not a part of EA / Envision teams - My comments are only mine.
  • It isn't working fully correctly - if you log-out via the in-game log-out link then sign-out of the account, you are thrown to the mercy of EA.com - in my case ea.com/en-gb but maybe different for others.
    I am not an employee of EA/Envision. The views expressed are my own!
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