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Unable to play multiplayer matches please help

I have had the game for about a week now and I have yet to be able to play a multiplayer match every time I go into one whether it’s on ultimate team or regular online the game loads up and right before the game is about to start it says “The Connection to your peer has been lost” I’ve called EA a total of probably 10 times and they keep giving me the run around does anyone else have this issue? Someone please help
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