EA Forums - Banner

Madden NFL 20 - August Title update

Check out the first title update and share your feedback here

Who should I contact?

Hi

My problem is that I got a Madden rewards code for a free game, but the code don't work in Europe. I've now tried for 2 weeks to get help, but all i get is various answers and told to contact someone else. I've talked to playstation (who can't help) and tried the EA chat 6 times! The last one told me that i had to post in this forum, but when I did the thread got closed:
- "The forums also aren't the channel to try and resolve this issue, so I'm not sure what to tell ya. Sorry about that. I am going to close this thread now and would suggest trying to contact support again if you still need help." https://forums.ea.com/en/madden-nfl/discussion/comment/1976536#Comment_1976536

Can I please get an e-mail address to someone that knows about the Madden Rewards program and have the opportunity to help me? When I tries the chat I always have to start from scratch (I've done it 6 times in the same case #42564188), and even if they understands the problem they claims that they can't send out new codes. I need to get in contact with someone else.

Please help!

Replies

  • NatureBoy2323
    1642 posts Game Changer
    I will forward your case number and what's going on with my Community Manager.
  • EA_Roger
    1348 posts Community Manager
    Hey @Sjakkjonis,

    I aplogize for your overall experience with our support as well as the inconvenience this has caused you on the back-end. Thanks for providing your case reference, I've picked this up & I won't ask you to contact our support any more. I'll pick this up directly.

    I'll DM you about this.

    Roger.
  • The fact that EA makes you consult the forum vs having the answers for you when you contact them is pretty weak on their part.
  • EA_Roger
    1348 posts Community Manager
    I'm not going to lie, this was a poor experience for this player and this shouldn't happen. I've passed on feedback to the dedicated teams to try and ensure this doesn't happen again. I'm glad that @Sjakkjonis has finally got into the game at the very least!
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!