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Peer conceded the game and got a loss!?

This was my superbowl and we were winning 28-0. Ea servers processed the game for the full 3 minutes and we got a loss. My friend was streaming and the whole thing is recorded - he was knocked out of his playoffs. Here is the twitch link https://www.twitch.tv/videos/330134390. Spoke with EA support here is the Case ID: 44352250. They were very helpful and friendly but, they didn't have the power to actually solve my problem.

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