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EA servers down Again.

Getting to be a regular thing it seems.

Replies

  • I keep getting an error every time I try to get into squads. Been going on for 2 weeks now. They have the worst servers I’ve seen for ps4 games
  • Down again.
  • I sure do miss the days when you could buy a game and ACTUALLY play it whenever you want.

    SOOOOO DISAPPOINTING!!!

  • This is a follow up response to our conversation that we had regarding Case: 44545604. Based on our conversation these are the Troubleshooting steps that I was referring to :

    STARTING PS4 ON SAFE MODE (REBUILDING DATABASE)
    1. Power Cycle the router.
    2. Press and hold the Power Switch for approx.. 10 seconds. The console should chime a notification sound to inform the player it is starting in Safe Mode.
    3. When the PlayStation 4 make the notification sound, de-press the Power switch.
    4. The PlayStation will now begin in Safe Mode.
    5. Select 5th option - Rebuild Database
    Note: This action scans the drive and creates a new database of all content and may take a long time depending on the type and number of data items.

    TEST NETWORK CONNECTION

    1. In the main menu XMB, using the controller scroll right to the Settings.
    2. Scroll down to Network icon.
    3. Scroll down to Test Internet Connection
    4. The PlayStation 4 will now test basic network information

    SYSTEM UPDATE

    1. In the main menu XMB, using the controller scroll right to the Settings.
    2. Scroll down to System Software Update icon and select it with X button.
    3. If there is an update available, choose the option Update Using Internet and select it with X button.
    Note: You can find other ways to update PlayStation 4 System Software on the Sony Support Site: http://us.playstation.com/support/systemupdates/ps4/

    Wired connection-

    Wireless connection is the biggest reason for FUT disconnections. Wired connection is strongly recommended for FUT gameplay. FIFA 18 security protocol is very strict compared to other games. Well wireless connection is also somehow intermittent a drop of your ping will easily disconnect you from the match.

    Ports configuration -

    The online ports carried the data between servers and your system. These ports needs to be open to avoid disconnection issue. To open the ports, you simply need to contact your ISP( Internet service provider) and provide them Ports number.
    Please visit this link to find which Online ports should be open: https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues/#fifa18

    Once done, then Bypass the router -

    1. Completely disconnect the router from the modem and console.
    2. Turn off and unplug the modem.
    3. Turn off the console.
    4. Plug the ethernet or LAN cable directly from the modem into your console.
    5. Turn the modem back on.
    6. When lights on the front of the modem begin flashing again, turn your console back on and test the connection.


    If all of the above steps failed, please find below the steps on how to create a UO Trace file.
    http://help.ea.com/en/article/ping-traceroute-and-uo-trace

    Please do try the steps in the following links: Connection Troubleshooting: http://help.ea.com/in/article/connection-troubleshooting-basic/
    >>>>> To open Ports: https://help.ea.com/in/article/opening-tcp-or-udp-ports-for-connection-issues/

    As soon as you gathered the information in your file, please attach it by following this steps:
    http://help.ea.com/en/article/how-to-attach-a-file-to-your-ea-help-ticket/


    It was pleasure assisting you. Thank you!

    ----this is what support emailed to me for the same issue...I won't be home till later to try any of this so I'm not sure if any of it will work.

    nonetheless, all of my other games work just fine. madden is the only one I'm having any problems with. The connectivity issue has been going on for 3-4 days, for myself.
  • I posted the above hoping it would help people connect to the servers. If it has I'm happy to have helped. However, it has not helped my connectivity issue. Every other game I play works fine, Madden doesn't want to let me play online. It either won't connect at all, or it lets me get into the middle of a game and then boots me. Lack of connectivity was a rare occurrence before the so called "maintenance" on Thursday. I should expect nothing less. Figures.
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