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Game freezing and auctioning your cards

Xbox
I just lost a 93 Pat mahomes harvest card bc went to auction it, when the price set screen came up the game froze for a few seconds. when it recovered it posted it for 250 coins and in less then 5 seconds it was sold. Spent over an hour on the phone with customer service and they told me that it was my internet's fault and refuse to compensate or fix the issue. I find it strange that I can play pubg, cod bo4, red dead, fallout76, and 20 other games online and never have an issue but always have server issues with Madden but it's my internet... Has anyone else had this issue?
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