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Missing solo battle rewards

I did not receive solo battle rewards this weekend even after Karelia said they were sent out yesterday on Twitter. I followed the link he posted and chatted with an advisor who made me follow steps which didn’t work.... I’m getting frustrated that I am now required to come here to continue to seek help instead of him being able to pass it along to the team or whoever can address this. I followed all the steps he provided which did nothing to be told that I need the “team” to correct this... it would be great if this could be addressed without me having to take further time out of my day to address this. I am on Xbox one and my gamer tag is sweatyzues...
Thanks
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