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Solo Battles Issue Explanation and Next Steps
March 21, 2019 4:00PM
edited March 29
Hey Madden Ultimate Team Community,
Our teams wanted to give you a full update on what happened earlier this week regarding Solo Battles and the actions taken by the development team to address the issues players encountered to the best of our ability.
On Monday, we had an issue where the Solo Battles event did not expire correctly and left some of our players in a state where their wins and losses were combining with wins and losses from the previous week. After investigating this issue further, our teams put together an action plan to address this issue in stages.
In order to address this issue, our teams needed to do the following:
We appreciate our players engaging with the Solo Battles mode, and we value the time you invest in our game. We will be compensating players that played games who were stuck in the previous week win/loss state. More details on that to come shortly.
The Madden Team
3/21/2019 1:45PM ET Update: Players that were impacted by this issue should have received an Ultimate Legend Fantasy Pack for games played prior to the issue being corrected.
Our teams wanted to give you a full update on what happened earlier this week regarding Solo Battles and the actions taken by the development team to address the issues players encountered to the best of our ability.
On Monday, we had an issue where the Solo Battles event did not expire correctly and left some of our players in a state where their wins and losses were combining with wins and losses from the previous week. After investigating this issue further, our teams put together an action plan to address this issue in stages.
In order to address this issue, our teams needed to do the following:
- Solo Battles needed to be taken down for a period of time so that our development team could manually end Solo Battle events that were stuck in a win/loss state from the previous week.
- Our teams needed to manually end game events in this state. So any games played by players stuck in the “previous win/loss state” had to have their games wiped. This resulted in those players losing their game progress for those games played; however, they were still able to play all 5 games for the current week of Solo Battles with no problem.
- Today (Thursday, March 21st) our teams performed a Madden Server Maintenance from 7AM to 8AM ET in platform stages (PC/PS4/X1) that addressed the leaderboard issues caused by this error.
We appreciate our players engaging with the Solo Battles mode, and we value the time you invest in our game. We will be compensating players that played games who were stuck in the previous week win/loss state. More details on that to come shortly.
The Madden Team
3/21/2019 1:45PM ET Update: Players that were impacted by this issue should have received an Ultimate Legend Fantasy Pack for games played prior to the issue being corrected.
Post edited by EA_KRAELO on
2
Replies
-crazyness420
Ps4
PSN: unqstylez
Psn- BTemp71
If you were impacted by this issue and haven't been compensated as per the message here you need to get in touch with our support:
Help.ea.com - Madden 19
Our support have access to a list of impacted players for this known issue and should be able to verify if you received the make-good & if you were impacted.
Thanks,
Roger.
PS4 MatzeGNKK
EA is cheeks
[Removed profanity]
Help.ea.com - Madden 19
We are unable to verify you as the account owner or grant content via the forums. Our support have access to a list of impacted players for this known issue and should be able to verify if you received the make-good & if you were impacted.
Thanks,
Roger.
If you were impacted, and you did not receive your pack, then you need to contact help.ea.com and they can investigate. They have a list of players impacted by this issue. As stated above, the players in the following state should have been compensated: Solo Battle events that were stuck in a win/loss state from the previous week
K
If you were impacted, and you did not receive your pack, then you need to contact help.ea.com and they can investigate. They have a list of players impacted by this issue. As stated above, the players in the following state should have been compensated: Solo Battle events that were stuck in a win/loss state from the previous week
K