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Features locked or inaccessible

Recently upgraded to Madden 18 (I know, I'm way behind), and several features are always locked when playing online. For example I am unable to challenge a play, watch instant replay or most anything else on the pause screen.
In addition I get no half-time break or show, and no commercial between quarters.
I'm sure it's something simple but I haven't had any luck changing settings, asking friends, game dealers or other posts.
Thanks in advance!
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