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Auction Block Removal and Conversation W/ EA Support Staff

I had a very pleasant conversation with EA support, though they were not able to find a solution to my problem.

I originally posted Chris Johnson Power Up to auction with a 250,000 buy now price only to find later that the bid price was left at 24,500. Once I noticed the issue I tried to remove my card, but was unable, as a few bids had already been made for the low price of 25,500. I immediately went to EA support to have my card removed from the auction block back to my binder. However, even with 4.5 hours left on the auction, there was nothing they could do to help me out.

Anchal, of EA support, assured me that he would forward my concerns to the concerned team here on the EA forums, so that my issue could hopefully be resolved or remedied.

Here is our conversation:

Anchal (12/23/2019, 7:56:22 PM): Thank you for contacting EA HELP, my name is Anchal, may I start with your first name please?
nick (12/23/2019, 7:56:28 PM): nick
Anchal (12/23/2019, 7:57:05 PM): Hi Nick, nice to meet you:)
nick (12/23/2019, 7:57:17 PM): nice to meet you too anchal!
Anchal (12/23/2019, 7:57:19 PM): I can see that you have contacted us for Madden 20, correct ?
nick (12/23/2019, 7:57:24 PM): yes
nick (12/23/2019, 7:57:58 PM): I need to take a card down from the auction block.
nick (12/23/2019, 7:58:32 PM): it has over 4 hours remaining
Anchal (12/23/2019, 7:59:56 PM): Oh! it seems quite annoying for you that you are not able to take a card down, I'll definitely look into this for you .
Anchal (12/23/2019, 8:00:10 PM): Can I ask you few questions so that I can able t locate the account?
nick (12/23/2019, 8:00:16 PM): yes
Anchal (12/23/2019, 8:00:53 PM): Could you please help me with the PSN ID?
Anchal (12/23/2019, 8:01:01 PM): And the name of the card?
nick (12/23/2019, 8:01:06 PM): ThumbOfAWarrior
nick (12/23/2019, 8:01:19 PM): Chris Johnson Power Up
Anchal (12/23/2019, 8:01:25 PM): Thank you!
Anchal (12/23/2019, 8:01:43 PM): And now you want to remove that card from auctions, correct?
nick (12/23/2019, 8:01:51 PM): Yes!
nick (12/23/2019, 8:02:27 PM): It was posted with a mistake. 250,000 buy now price
nick (12/23/2019, 8:02:46 PM): 25,000 bid price
Anchal (12/23/2019, 8:03:10 PM): Ohh!!!
Anchal (12/23/2019, 8:03:16 PM): That is a loss
Anchal (12/23/2019, 8:03:50 PM): Please allow me couple of minutes while I am checking what best I can do for you, is that okay?
nick (12/23/2019, 8:04:24 PM): that is a loss?
nick (12/23/2019, 8:05:34 PM): yes please see if you can take it down
Anchal (12/23/2019, 8:06:55 PM): I am sorry, my bad, I have read it now carefully.
Anchal (12/23/2019, 8:07:11 PM): Thanks for your patience!
Anchal (12/23/2019, 8:07:26 PM): May I know if you are getting the option to cancel the auction?
nick (12/23/2019, 8:08:40 PM): the cancel auction command is still available but the item has active bids so i cannot remove it myself
nick (12/23/2019, 8:09:48 PM): there is still 4 hours and 23 minutes left on the auction so i would like to correct my mistake while no one has yet bought the card
Anchal (12/23/2019, 8:10:22 PM): I am really sorry, all these things are server automated and unfortunately we do not have any option to do any manual amendments to it.
nick (12/23/2019, 8:12:11 PM): what are my options then? can you enable me to take it down by removing the bids?
nick (12/23/2019, 8:12:37 PM): or let me buy the card from myself?
Anchal (12/23/2019, 8:13:40 PM): Nick, we so not have any option in our tools to make any changes in the auctions.
Anchal (12/23/2019, 8:13:57 PM): Let me discuss this with our specialists for you.
nick (12/23/2019, 8:14:43 PM): thank you
Anchal (12/23/2019, 8:15:17 PM): You are welcome!
Anchal (12/23/2019, 8:15:24 PM): Please stay connected!
nick (12/23/2019, 8:15:36 PM): will do
nick (12/23/2019, 8:16:51 PM): !
Anchal (12/23/2019, 8:17:19 PM): Thanks for your patience!
nick (12/23/2019, 8:17:26 PM): no problem
nick (12/23/2019, 8:18:25 PM): !
nick (12/23/2019, 8:18:58 PM): do i need to type to keep the chat connected?
Anchal (12/23/2019, 8:19:14 PM): No, it is not required.
nick (12/23/2019, 8:19:24 PM): ok thank you
Anchal (12/23/2019, 8:19:29 PM): Thanks for staying connected.
Anchal (12/23/2019, 8:19:34 PM): You are welcome!
Anchal (12/23/2019, 8:21:14 PM): I have discussed this with our specialists and they are suggesting to wait, as we cannot do anything once a card put into the auction, you can wait till the time gets expired, hope for the best.
nick (12/23/2019, 8:23:10 PM): I"m very sorry and you are very polite but i don't find that to be an acceptable solution. I've spent plenty of money on this game. What can i do to correct a small mistake like this?
nick (12/23/2019, 8:24:25 PM): no one has purchased or sold the card yet. since it is in limbo why can it not be taken out?
Anchal (12/23/2019, 8:25:17 PM): I am really sorry, I know this is quite inconvenient for a player like you, however EA hasn't given us that option in our tools, if we had that option then I had gone ahead and removed that player from the action house at one go.
Anchal (12/23/2019, 8:25:37 PM): *auction
nick (12/23/2019, 8:27:43 PM): how can ea support remedy this situation if they are not affiiated with EA?
Anchal (12/23/2019, 8:28:13 PM): I am sorry?
Anchal (12/23/2019, 8:28:23 PM): We are EA advisors.
Anchal (12/23/2019, 8:28:43 PM): However, we don't have that option as these are server automated things,
nick (12/23/2019, 8:28:43 PM): my mistake.
nick (12/23/2019, 8:29:15 PM): that left me a little confused haha!
Anchal (12/23/2019, 8:29:57 PM): No worries!
nick (12/23/2019, 8:30:36 PM): i am still not satisfied with the solution though. what can be done?
nick (12/23/2019, 8:31:18 PM): can i be refunded in any way?
Anchal (12/23/2019, 8:31:50 PM): Unfortunately. there is no such process.
nick (12/23/2019, 8:34:51 PM): can i be gifted something of equal value? or at least some value? i love ea's products and spend plenty of money on weekly content. i would like to continue doing so in good faith that if i have a problem it can be fixed
Anchal (12/23/2019, 8:39:40 PM): I really know you want us to fix this issue, however our developers never think of this that this can also be an issue, as putting the card in auction house is player's choice, however this is first time we got to know that player;'s can stuck in this type of situation as well, so I am going to raise a request and forwarding this to our concerned team, so that atleast we should have the option to reverse this thing, thanks for this information.
Anchal (12/23/2019, 8:39:57 PM): Please let me know if there is anything else I can help you with today?
nick (12/23/2019, 8:41:57 PM): when will i be notified with the solution?
Anchal (12/23/2019, 8:42:35 PM): I have forward your concern to our concerned Team. I would appreciate if you post it from your end also to our official forums.
Anchal (12/23/2019, 8:42:52 PM): The best way to get this information straight to our developers is through the forums. The Developers review the forums regularly as it is the best way to gather suggestions for the games and improvise them.
Anchal (12/23/2019, 8:43:22 PM): You'll get the reply from the Community manager on the forums only.
Anchal (12/23/2019, 8:45:33 PM): Please let me know if there is anything else I can help you with today?
nick (12/23/2019, 8:47:22 PM): do i have any other option? making this case public on a forum can't be the only way for me to be notified of a solution to this case
Anchal (12/23/2019, 8:49:40 PM): I am sorry, this is the only possible and best solution as of now.
nick (12/23/2019, 8:50:47 PM): can you post the link to the correct forum?
Anchal (12/23/2019, 8:51:23 PM): https://forums.ea.com/en/madden-nfl/discussion/236283/madden-20
Anchal (12/23/2019, 8:51:28 PM): Here is the link.
nick (12/23/2019, 8:52:24 PM): and can i have a link to our conversation to share with the developers on the forum?
Anchal (12/23/2019, 8:53:52 PM): You can save this chat, you should have the option like save transcript there.
nick (12/23/2019, 8:54:45 PM): i see the option now. thank you Anchal
Anchal (12/23/2019, 8:55:22 PM): You're most welcome and thank you for being so patient and amazing with me throughout the chat.
Anchal (12/23/2019, 8:55:32 PM): Thank you once again for contacting EA Help.
If you have any other questions in the future, let us know. You can also get help by reading our articles on help.ea.com, browsing our forums at answers.ea.com, and following us on Twitter. Have a great day!
Anchal (12/23/2019, 8:55:39 PM): Merry Christmas!
Anchal (12/23/2019, 8:55:42 PM): Take care!
nick (12/23/2019, 8:57:08 PM): merry christmas to you too! no pressure but do your best to throw me a freebee if you can ;) haha! best of luck with the next problem!

Whatever can be done to remedy my situation is greatly appreciated. I love Madden 20 and spend regularly on weekly content. I would love to continue doing so in good faith that when I have a problem, it can be fixed by EA support or the development team.

Thank you! Merry Christmas!

Replies

  • NatureBoy2323
    2255 posts Game Changer
    edited December 2019
    I am not sure why they told you to post here as we are just a public forum and have no way to grant content or fix gameplay related issues. You need to get back in touch with EA Support as they are the only ones that can help with issues in the game.
    Post edited by NatureBoy2323 on
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