If you're still having trouble purchasing points try power cycling your console and double-check your purchase history to see if there are any pending transactions that still need to clear. It's important to check your payment information to ensure it's all fully updated, too.
Check Xbox and PlayStation status to see if they are experiencing any store issues.
Please contact Xbox or PlayStation Support for any assistance with purchases made thru their stores.
It's important to check the email address you have assigned to your EA account in the event your account has been restricted from making purchases due to a violation of the EA Terms of Use.
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Hey there! Sorry to hear you're having trouble.
If you're still having trouble purchasing points try power cycling your console and double-check your purchase history to see if there are any pending transactions that still need to clear. It's important to check your payment information to ensure it's all fully updated, too.
Check Xbox and PlayStation status to see if they are experiencing any store issues.
Xbox Live Status: https://support.xbox.com/xbox-live-status
PlayStation Status: https://status.playstation.com/en-us/
Still not working?
Please contact Xbox or PlayStation Support for any assistance with purchases made thru their stores.
It's important to check the email address you have assigned to your EA account in the event your account has been restricted from making purchases due to a violation of the EA Terms of Use.
How to dispute an account action: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/