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Cant access any online features on MUT21 for xbox- x

Well with over 15 years of online play in madden and right after i spent $ 200 on buying packs bunddles I get lockedout of auctiion house last thursday then 2 days later i cant access online features in MUT 21 i py hundreds of dollars and spend most my time playing Mut and i have not received any msgs or emails as to why im locked out it doesnt even show the menu bars for mut andthe other features only offline franchise mode settings and profile tabs are available. Can someone please help me resolve this issue i just spent 4 weeks almost dying in hospital and will be resting and healing at home for another 4-6 weeks i need mut to work asap gamertag is thewizard2121 11 years ive had this account with 0 problems i feel i should be high priority for EA to respond and resolve to the error message always. Comes after the game loads and always. Says " some of our services are unable. To access please trry again later"or " we are unable. To process. Your request. Please. Try again late if problem persist. Contact EA "


  • EA_Blueberry
    4738 posts EA Community Manager
    Hi, @thewizard2121

    Sorry to hear about the circumstances you were in the last 4 weeks, glad to hear you're able to start the healing process and Madden is a game you feel can help with that transition.

    To give you some insight on what's happening, when the tiles are missing from the menu that means those modes have been restricted access due to a recent action on your account. You should have received an email from our Terms of Service team. I recommend checking your junk, spam, and promotion folders in case the email was sent there.

    Our Support team can also verify whether action was taken on your account by contacting them below.

    EA Help on Twitter


    If you feel the action was not justified, you are more than welcome to submit a request to our Terms of Service team to dispute it.

    Here is how to contact our Terms of Service team: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

    Rules for Madden NFL: https://help.ea.com/en-us/help/madden/madden-know-the-rules/

    Only our Terms of Service team will be able to overturn any suspensions or bans. Let me know if you have any questions, hope you get well soon.
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