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Mut rewards points issues

Hey guys I recently chat with anna (customer care)about this matter.the issue was this.in the game page madden 17 I checked my mut rewards and it's says 0 packs open.but I the website (mutrewards.com)it's says I opened 2500+ packs already.I'm playing madden 17 for a long time but so far I didn't get any rewards yet.anna was really kind and she says she reported it to the management about this issue.thank you

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