Madden NFL 20 - Gridiron Notes: March Title update
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Snow Conversion Issue
Hey Madden Ultimate Team Community,
Earlier this morning, players reported that instead of their Snow converting to Training, it converted to Coins. During this time period (Monday, January 7th from 9:30AM to 10:00AM), a number of users were impacted by this issue.
For those players impacted during this time period, we will be issuing a Customer Service make-right that will give them the proper amount of Training based on the amount of Snow they had on their accounts prior to the issue.
Also during this short time period, various Zero Chill player upgrades (i.e. Snow Beasts, Ghosts of Madden Forever, etc.) which usually require Training were able to be upgraded with Coins. We will not be removing these player items at this time from user's accounts due to our mistake.
Customer Service make-rights will be processed later today once we have gathered all the accounts impacted during this time. Once the Customer Service make-rights have been processed, I will update this thread.
UPDATE: 1/7/2019 1:10PM ET - All make-rights have been processes across all platforms (X1/PS4/PC) for players that got Coins instead of Training when their Snow converted. Please note there is no in-game message when you receive your Training. It will automatically update your Training Bank.
Post edited by EA_KRAELO on