Madden NFL 20 - Gridiron Notes: February Title update
Check out the Gridiron notes on our title update and share your feedback here
Missing Abilities & Make-Right Update
October 18, 2019 5:08PM
edited October 2019
Hey Madden Ultimate Team Community,
In yesterday's Title Update, we added functionality for players to get currency refunds for Superstar Abilities, Zone Abilities and Chemistries. When our teams enabled the functionality in game, some players reported that some existing player items were missing previously purchased abilities. After further investigation, we identified the root cause of the issue and did an emergency server maintenance this morning that should have fixed the functionality that caused the original issue after we turned the feature on.
Unfortunately, we do not have the means to automatically retrain abilities on existing player item. However, we can grant training for the missing abilities that we saw yesterday after turning on the refunds functionality, and we will be doing a make-right later today.
We will be working on turning back on the functionality for players to get currency refunds for Superstar Abilities, Zone Abilities and Chemistries. Once we turn back on that functionality we will make sure to update this forum post.
Thank you for your patience.
- The Madden Ultimate Team
1:50PM ET (10/18) UPDATE: All Make-Rights for Missing Abilities have been processed across all platforms (X1, PS4, PC). If you have any issues, please contact http://help.ea.com as they have records of players impacted and can investigate account/transaction history.
3:50PM ET (10/18) UPDATE: All Make-Rights for Missing Abilities were processed across all platforms (X1, PS4, PC) earlier today. The MUT Team will be doing another wave of make-rights for Team, Scheme and Physical Chemistries impacted shortly. This is a staged process.
5:45PM ET (10/18) UPDATE: All Make-Rights for Team, Scheme and Physical Chemistries (second wave) have been processed across all platforms (X1, PS4, PC). If you have any issues, please contact help.ea.com as they can investigate your account/transaction history.
In yesterday's Title Update, we added functionality for players to get currency refunds for Superstar Abilities, Zone Abilities and Chemistries. When our teams enabled the functionality in game, some players reported that some existing player items were missing previously purchased abilities. After further investigation, we identified the root cause of the issue and did an emergency server maintenance this morning that should have fixed the functionality that caused the original issue after we turned the feature on.
Unfortunately, we do not have the means to automatically retrain abilities on existing player item. However, we can grant training for the missing abilities that we saw yesterday after turning on the refunds functionality, and we will be doing a make-right later today.
We will be working on turning back on the functionality for players to get currency refunds for Superstar Abilities, Zone Abilities and Chemistries. Once we turn back on that functionality we will make sure to update this forum post.
Thank you for your patience.
- The Madden Ultimate Team
1:50PM ET (10/18) UPDATE: All Make-Rights for Missing Abilities have been processed across all platforms (X1, PS4, PC). If you have any issues, please contact http://help.ea.com as they have records of players impacted and can investigate account/transaction history.
3:50PM ET (10/18) UPDATE: All Make-Rights for Missing Abilities were processed across all platforms (X1, PS4, PC) earlier today. The MUT Team will be doing another wave of make-rights for Team, Scheme and Physical Chemistries impacted shortly. This is a staged process.
5:45PM ET (10/18) UPDATE: All Make-Rights for Team, Scheme and Physical Chemistries (second wave) have been processed across all platforms (X1, PS4, PC). If you have any issues, please contact help.ea.com as they can investigate your account/transaction history.
Post edited by EA_KRAELO on
1
Replies
And they said to post here so fix it
There's nothing we can do here as we are just a public forum. You will have to contact the EA Help Center. Here's the link.
https://help.ea.com/en/
The inability to edit Superstar and X-factor Superstar traits as a coach or owner in the franchise mode has single-handedly become one of the most annoying things I have ever had to deal with on the game. It seems the traits are completely random, I have a QB with 96 overall speed but when he runs or scrambles he is slower than 90% of the defenses, he is an x-factor trait player but none of his abilities, besides jukebox, work with his play style. If I could edit his superstar abilities and make it so he could actually scramble, that would be perfect. The point of a CUSTOM franchise is to be able to customize it!
[Removed mention of lawsuit & boycott as per rules]