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NBA LIVE 19 Demo - PS4/Xbox One - Connection Error - Workaround

EA_Roger
1482 posts EA Community Manager
edited August 2018
Hello,

Thanks to information provided by some of our players we identified a connection error that is occurring on both platforms as well as a workaround on the back-end. The issue itself causes you to be "stuck" in a state were you are always trying to connect to the servers without being able to get in. Do not try the workaround for sporadic connectivity issues or lag spikes etc.
  • Xbox - Delete the LIVE 19 Demo Reserve Storage. This will force the LCU to redownload once the game is restarted.

    Steps: Home Menu/Guide -> My Games and Apps -> Highlight NBA LIVE 19 Demo -> Press the Menu Button on the Controller (3 Bars Button) -> Select "Manage Game and Add-ons" -> Saved Data -> Select "Reserved Space" -> Clear Reserve Space
  • PS4:
    • Close the title
    • Open the Settings menu at the top of the dashboard.
    • Select Storage, then select System Storage.
    • Select Saved Data.
    • Choose a game to access the game’ s saved data.
    • Press the Options button and select Delete.
    • Choose the saved data files to delete, then select Delete.
    • Reboot the title

Thanks,

Roger.
Post edited by EA_Roger on
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