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Error code instead of a game ?

I try to play a HU T game and get an error code instead.
Is this the new game , I must admit it is almost just as frustrating playing as not being able to lately.
How do I ever get all this lost time back that I pay for?
Why does EA never offer any reason ,apology or most importantly compensation for my time wasted.
I have to assume they no longer want me as a customer .
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