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EASHL server issues?

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  • EA_Roger wrote: »
    Hey,

    Sorry I'm jumping in a bit late on this, I've seen similar reports over on Answers HQ and I've sent this up for further review.

    As soon as I have more information I'll get back to you guys. Thanks for reporting this and I apologize for the inconvenience this is causing you.

    Roger.

    all good.

    1st time I have experienced something like this in years, so it seems like an anomaly.

    it happens.
  • EA_Roger wrote: »
    Hey,

    Sorry I'm jumping in a bit late on this, I've seen similar reports over on Answers HQ and I've sent this up for further review.

    As soon as I have more information I'll get back to you guys. Thanks for reporting this and I apologize for the inconvenience this is causing you.

    Roger.

    @EA_Roger

    what is up with Answers HQ...

    when I use my mobile to get to the forums (here) it directs me to the NHL Answers HQ. is the forum being moved there or combined or just a redirect in error?
  • EA_Roger wrote: »
    Hey,

    Sorry I'm jumping in a bit late on this, I've seen similar reports over on Answers HQ and I've sent this up for further review.

    As soon as I have more information I'll get back to you guys. Thanks for reporting this and I apologize for the inconvenience this is causing you.

    Roger.

    @EA_Roger

    what is up with Answers HQ...

    when I use my mobile to get to the forums (here) it directs me to the NHL Answers HQ. is the forum being moved there or combined or just a redirect in error?

    Disregard, seems to be directing me here now.

  • Everyone on LG is reporting this constantly the the past couple weeks, glad EA is aware
  • I jumped on Xbox to play the EA Access version with some old buddies (all west). 5 of 6 games were on east server! Absolutely horrible experience. Unacceptable. Allow us to force the region/server!
  • As far as helping to diagnosing the issue, did anything change last night? Was it an "off-night" or "slow night" for the tournament stuff? Did the servers get an EA boost pack? Or was it just rare dumb luck? Game was playable last night for the first time in almost a month. :|
  • EA_Roger
    1483 posts EA Community Manager
    @BoboFloggins , the links over on https://www.ea.com/forums were actually incorrect but we fixed them around the same time you reported it :smile:

    @BassMan_PC , sorry to hear that you are still running into the same issues, we don't have any updates on this as of yet.
  • BassMan_PC wrote: »
    I jumped on Xbox to play the EA Access version with some old buddies (all west). 5 of 6 games were on east server! Absolutely horrible experience. Unacceptable. Allow us to force the region/server!

    That’s why I want EA to bring back the previous East, Central, West dressing rooms. It was also very helpful seeing the connections others had so I could determine whether to play with/against them or not.

  • I played a few last night and no "yellow bar hockey" was had B)

    I was "room captain" for two and my friend was captain for two (he is in St. Louis). All games looked to be on the east and around ~13 ms which is my norm.



  • EA_Roger wrote: »
    @BassMan_PC , sorry to hear that you are still running into the same issues, we don't have any updates on this as of yet.

    Please make it a top priority as placing people on the correct server is essential for an enjoyable experience. Allowing us to manually choose or force the server is the best way to do it. I don't care how long I have to wait to find a game. I never want to play on the wrong server as it ruins the game.
  • I played a few last night and no "yellow bar hockey" was had B)

    I was "room captain" for two and my friend was captain for two (he is in St. Louis). All games looked to be on the east and around ~13 ms which is my norm.


    Same for me the last two nights. Back to normal
  • Definitely not any better it's still happening like crazy. spend half the time quitting out of games and resetting network connections
  • Definitely not any better it's still happening like crazy. spend half the time quitting out of games and resetting network connections

    getting yellow bar 60+ ms after the game starts then it stays that way?

    I didn't have it thru the weekend, haven't played today.

  • Yep 2 games tonight. Probably 4 through the weekend. But that's just the ones I forgot to check ahead of time. Probably another 10 I quit before they start because latency in 60s instead of normal 10-12.

    Also have to keep getting put in West coast server instead of East. Have to keep resetting until it fixes itself.

    These are all problems that came about past month or so. Never before
  • Yep 2 games tonight. Probably 4 through the weekend. But that's just the ones I forgot to check ahead of time. Probably another 10 I quit before they start because latency in 60s instead of normal 10-12.

    Also have to keep getting put in West coast server instead of East. Have to keep resetting until it fixes itself.

    These are all problems that came about past month or so. Never before

    dang that stinks.

    I played three games after watching some playoffs last night.

    two games on west, had normal times.

    one on east, but I didn't see if jump from 13ms to 63ms; had normal ping times.

    could be intermittent so yeah I spose the prob could still be there, I just didn't exp the one game I was on east last night.
  • P4LEPWNR
    11 posts Member
    Hey guess what, the tournament is back on and the 60 Ping and Packet Loss in EASHL is back with it!
  • jmwalsh8888
    1184 posts Member
    I didn't have this problem once for almost a monthly. Last night it happened twice. Most games 12ms. 2 games low 60s. The only times in history that I've seen performance that low is when I mistakenly get thrown into European hosted games
  • Both Thursday and tonight we were being placed on seemingly random servers.

    The additional problem is you can't necessarily tell until the game is in progress. I'll still get a green connection when on the west coast servers but my ping will be in the mid 40s instead of the mid teens.

    EA should either show us the raw number in the matchup screen or allow us to define our own red/yellow/green limits.
  • For EASHL, Versus, Drop-in we should be able to select server options. Is EA going to develop a new server for NHL 19 and other games?
  • A teammate tonight had two games with 65% packet loss. It was brutal. To be honest I was shocked he was able to stay connected until the end off the game each time.

    Normally I'd chalk this up to a network problem on his end but I noticed a few other people with the same complaints over on the ea_nhl Reddit.

    Has anyone else seen this problem lately?
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