hi, im neewb, trying to help my boy who plays this on our PS4. he was 70+ games into the season and then didnt play for a month or two. then went back in to play and the season was gone. he was prompted to start a new one. i tried ps4 help and they told me to contact EA, so i did, they could not help. they gave me a few options that didnt work. then told me to re install the game. i have not done that, i dont think that will solve my issue. any tips? help how to get his season back? thanks !