Cancelling Search takes 5 minutes?
27 posts Member
November 24, 2018 5:04AM edited November 2018
I understand searching takes time. But if I want to cancel my search in drop in I have to wait 5 minutes before I can just free skate?
I think the customers who bought the game and can’t even play online deserve some attention in this forum too.
I'm on Xbox
For me it's been happening since launch but I feel more frequently lately. Basically you search, and then you find out it's not actually searching for a game but you're just kinda stuck there frozen. You try to back out, you can't because it is frozen. You have to close the app and reenter into the game.
I think it's important not to mix issues up. This specific issue started after the last patch. Basically anytime you do a drop-in search there's a high chance that it just seems to lock up and fail and when you try to back out you can't do anything besides close the app. I never saw this problem in beta and didn't see it in first couple of patches. This is different than the dre issues, which is the biggest issue this game has. But to this one is bad too. These two problems have ruined NHL 19 for most online players
It has happened rarely since launch but more frequently the last month. Pressing B (Xbox) to back out causes it to "freeze" or take more than 5 minutes to back out. I think the longest I waited before resetting was like 10-15 minutes at one point.
I started a thread here that was moved to the NHL 19 Tech Help tab. @EA_Roger asked me to provide details on the issue, which l did, but then the communication stopped in its tracks.
Please feel free to reference the other thread called, Cancel Search Freeze. To summarize, the issue started for me in early October. I did not have any issues from launch until then. It appears to affect 3s and 6s drop in. It never happens when searching for a Ones game.
My frustration is escalating because it has seemingly been getting worse. Today, for example, l was not able to play a single game because every game would result in an infinite search. Then when l attempt to cancel the search, “cancelling search” spins indefinitely. The only way out is to either restart the app or disconnect my internet connection to reset my connection with the EA servers.
I look forward to your feedback on this issue.