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never got my nhl19 gift of giving

i am posting this to ask for help from tech support for help because i never got my gift of giving pack for doing the daily log ins and gold common sets and the advent calendars and the hut challenges and customer support said tech support would help and the candy cane had over 1 million sets done and the way it was put on the screen that anyone who done a set would get something and i got nothing.Please help me tech support

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