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Was double charged for an auction I won

I won an auction after a bidding war for Legend Dionne for 1.2 million coins. After i had won the auction i couldnt find it in my won auctions but in my lost auctions. I was able to send it to my collection. Soon after I noticed that it had double charged the amount and the coins weren't coming back. I have had this issue sometimes while bidding that the coins seem stuck and i have to search for something in order for them to return.

So here I am three days and three conversations with ea help later stuck with a finger in my mouth. I was told that this would be the place to seek help and report this.


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