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can anyone tell me about not to login to nhl 20 on the ps4

Can someone tell me what message you get if you can not login to NHL 20 hut because i know someone who can not login at all it the messages said that he could not login i said i think he got banned but he said he did not get banned at all but he is a huge raging gamer so please someone leave me a message about this thank you

Replies

  • EA_Aljo
    3227 posts EA Community Manager
    Minicola48 wrote: »
    Can someone tell me what message you get if you can not login to NHL 20 hut because i know someone who can not login at all it the messages said that he could not login i said i think he got banned but he said he did not get banned at all but he is a huge raging gamer so please someone leave me a message about this thank you

    I believe the message is along the lines of not being able to connect to the servers. Sorry. I know that's super vague, but I just don't know for sure what it is. However, when you've had your account actioned for violating the Terms of Service, you get an email saying so. They can also contact a live support advisor or @EAHelp through Twitter to find out if their account has been actioned.
  • thanks for taking the time to answer my question but i think he violated the terms and he can't remember his email that he used
  • EA_Aljo
    3227 posts EA Community Manager
    Minicola48 wrote: »
    thanks for taking the time to answer my question but i think he violated the terms and he can't remember his email that he used

    Can he get to the main menu? If so, he should be able to go to Settings > Online Settings > EA Account Info to see his email.
  • Steven5470
    355 posts Member
    edited January 2020
    Come to think of it, I get a "can't connect to the servers" message a lot. I get it when I go into the upload clip mode and exit out. Upper right corner says I'm not connected anymore to the EA servers.
    Post edited by Steven5470 on
  • thanks for taking the time to answer me i will tell him to try settings way
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