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EA SPORTS NHL Series
NHL 20 HUT
World Gaming Championship
March 20, 2020 6:52PM
I signed up on fce.gg/nhl for qualifications 1 and 2 and I never had my collector to participate in the tournament. I would like to have my problem resolved because I am not happy.
EA Community Manager
March 20, 2020 7:17PM
Thanks for reaching out to us here and sorry to hear the collectible didn't hit your account. From what we've seen from others that didn't get their collectibles it looks to be due to signing up for the event with an account that doesn't have your PSN ID/Gamertag linked to it, thus there's a disconnection and the system doesn't know where to send your collectible.
You might want to check with Faceit Support to see if you already have an existing account with your PSN ID/Gamertag linked to it.
Check the email address you have registered to your EA account by going into NHL 20 and visit Settings>Account.
Faceit Support can be contacted
if you need assistance in getting a collectible sent to your account by their sponsored tournament.
March 20, 2020 7:21PM
My Faceit account has the same email as my xbox account and my EA account. I want to fix the problem
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