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Pause glitchers

Does EA ever plan on addressing this???

My club was just paused glitched and I lost 27 CR. I have their entire roster screenshotted. I would like a response to this sent via PM from someone who handles this. If I don't receive such, I will post said screenshot. I don't care if it violates the ToS. This crap needs to stop and if players are forced to police the game themselves, this will be the ensuing result.

Replies

  • EA_Aljo
    2160 posts EA Community Manager
    Does EA ever plan on addressing this???

    My club was just paused glitched and I lost 27 CR. I have their entire roster screenshotted. I would like a response to this sent via PM from someone who handles this. If I don't receive such, I will post said screenshot. I don't care if it violates the ToS. This crap needs to stop and if players are forced to police the game themselves, this will be the ensuing result.

    If you have any details on how this is done, please PM a mod. We'll make sure it gets back to the dev team. As far as I know, it's not been an easy one to reproduce so any information you have could be helpful. Thanks!
  • Socair
    2586 posts Game Changer
    edited March 2020
    Do not post names. You will be sanctioned. The dev teams knows of this issue. Calling out users for doing it will not help.
    NHL Series Game Changer & Volunteer Moderator
  • EA_Blueberry
    3960 posts EA Community Manager
    Post their names

    Let's not do that. It's against the forum rules for naming and shaming.

    • Bully. Online bullying is against the rules. Bullying is a one-stop-shop to getting banned from the forums. Your gaming account will also be reviewed. Bullying can include:
    - Personal defamation
    - Naming and shaming
    - Gossiping about other people

    We can also report suspected cheaters to our Terms of Service teams via these methods: https://help.ea.com/en-us/help/faq/report-players-for-cheating-abuse-and-harassment/
  • The biggest issue that is glaringly obvious is, especially when it comes to the defencive responses, protection. By refusing to allow the community to see the individuals that are purposely exploiting the online community, EA is purposely protecting them. And guess what? These cheesebags know full well that EA will protect their online identities, which is why they keep doing it. That's years, and years, and years, and years of this nonsense. And by exposing them, because EA will do absolutely nothing to curb their lack of discipline, you get "sanctioned" and they keep on keeping on. And if, and that's a big IF, they're somehow caught, there'll be another numpty and/or numpties doing the exact same thing without repercussions.

    This series and the community are lost, and that's due to poor leadership and poor vision.
  • EA_Blueberry
    3960 posts EA Community Manager
    @Extra_Assinine

    We're not shielding individuals that are exploiting features in games to protect them because we prefer them to do that rather playing games fairly. We're protecting individuals from online harassment, bullying, abuse, and even to the extent of potential real-life threats from online users that has been witnessed in the past within the gaming industry. This is by far the coolest job I've ever hard in my life as of yet, but it does come with the more than desirable amount of personal threats that we take very seriously for both EA employees and players. That is why we're taking charge on creating healthier communities within the industry.

    Naming and shaming players here is not allowed. Period. It's listed in our Forum Rules & Guidelines which I encourage reviewing to avoid forum violations. We have specific teams dedicated to investigating accounts for abuse and exploits which is why we encourage you to report them through the proper tools. Multiple studios are working together along with Game Changers to help improve our reporting features in games to make it easier to flag individuals down to our teams for review and make experiences better in games like we're discussing in this thread. I wish I had more to share on changes coming to our games around this topic but I don't, but stay tuned.

    I see where you're coming from and how it's annoying to face cheaters. I hate when people don't play fairly. The last thing I want to do when I get off work after a long day is sit down and deal with them. Just want to kick back and have a fair-fun game, that's not too much to ask right? All I can request for anyone reading this is to continue reporting players to our teams through the proper methods we're asking which helps give the teams on our end the information they need to make improvements for the future.

    Thank you for raising these concerns though and I know you mean well in keeping the game played fairly. That doesn't go unnoticed.

    How to report cheating & abuse in EA games: https://help.ea.com/en-us/help/faq/report-players-for-cheating-abuse-and-harassment/
  • Stovetop9620
    455 posts Member
    edited March 2020
    We have cheaters, racists, etc. Play EASHL. It is super cool you can be an African American with grey hair and a blonde beard. No way is that an accident...............Add in the cool names like Nate H****** and the countless amount of disgusting filth that exists and you have our community, what, 35% of the teams and players?

    To protect these people from "bullying" and "shaming" is absurdity. Bullying does not constitute getting called out for being a sub-par human. The PC games I play when someone pulls this crap gets instantly booted from the session. There is no "report it to a team to investigate". It is "this dude/chick is a stain on society, ban them instantly. IP address flagged, they can no longer play.

    If this was enforced in the strict manner it should be and ruthlessly called out for what it is, trash people, perhaps the culture would change.

    Edit: I'd be willing to bet these same people are the relentless exploiters as well. What would you rather have, 50,000 less buyers who are the scum that ruin this game, or keep them playing and allowing this to continue? Why is there no in game reporting system?
    [Socair - edited filter]
    Post edited by Socair on
  • Socair
    2586 posts Game Changer
    edited March 2020
    We have cheaters, racists, etc. Play EASHL. It is super cool you can be an African American with grey hair and a blonde beard. No way is that an accident...............Add in the cool names like Nate H****** and the countless amount of disgusting filth that exists and you have our community, what, 35% of the teams and players?

    To protect these people from "bullying" and "shaming" is absurdity. Bullying does not constitute getting called out for being a sub-par human. The PC games I play when someone pulls this crap gets instantly booted from the session. There is no "report it to a team to investigate". It is "this dude/chick is a stain on society, ban them instantly. IP address flagged, they can no longer play.

    If this was enforced in the strict manner it should be and ruthlessly called out for what it is, trash people, perhaps the culture would change.

    Edit: I'd be willing to bet these same people are the relentless exploiters as well. What would you rather have, 50,000 less buyers who are the scum that ruin this game, or keep them playing and allowing this to continue? Why is there no in game reporting system?
    [Socair - edited filter]

    No one wants players that use inappropriate names to get away with it and in no way does anyone encourage it. The in game filters can’t account for all the “creative” ways these people use to get around the filters.

    I’ve been routinely passing along team or player names that are inappropriate and they do get dealt with (I will check the Club web site a week or so afterwards for example, and see that a team I reported no longer exists). The ToS team takes this stuff very seriously.

    I understand the reasoning of wanting to call these losers out, but doing that here is pretty much pointless. What are the odds they frequent the forum and will see the public “shaming”? Slim to none. Another reason that it’s against the rules here, is that people may frame other players wrongly and things could get out of hand.

    In any case, rest assured the developers know how important it is to the community to get a reporting feature in game. In the meantime, feel free to DM myself or a CM screen caps or club links of any inappropriate names you come across.
    Post edited by Socair on
    NHL Series Game Changer & Volunteer Moderator
  • Socair wrote: »
    We have cheaters, racists, etc. Play EASHL. It is super cool you can be an African American with grey hair and a blonde beard. No way is that an accident...............Add in the cool names like Nate H****** and the countless amount of disgusting filth that exists and you have our community, what, 35% of the teams and players?

    To protect these people from "bullying" and "shaming" is absurdity. Bullying does not constitute getting called out for being a sub-par human. The PC games I play when someone pulls this crap gets instantly booted from the session. There is no "report it to a team to investigate". It is "this dude/chick is a stain on society, ban them instantly. IP address flagged, they can no longer play.

    If this was enforced in the strict manner it should be and ruthlessly called out for what it is, trash people, perhaps the culture would change.

    Edit: I'd be willing to bet these same people are the relentless exploiters as well. What would you rather have, 50,000 less buyers who are the scum that ruin this game, or keep them playing and allowing this to continue? Why is there no in game reporting system?
    [Socair - edited filter]

    No one wants players that use inappropriate names to get away with it and in no way does anyone encourage it. The in game filters can’t account for all the “creative” ways these people use to get around the filters.

    I’ve been routinely passing along team or player names that are inappropriate and they do get dealt with (I will check the Club web site a week or so afterwards for example, and see that a team I reported no longer exists). The ToS team takes this stuff very seriously.

    I understand the reasoning of wanting to call these losers out, but doing that here is pretty much pointless. What are the odds they frequent the forum and will see the public “shaming”? Slim to none. Another reason that it’s against the rules here, is that people may frame other players wrongly and things could get out of hand.

    In any case, rest assured the developers know how important it is to the community to get a reporting feature in game. In the meantime, feel free to DM myself or a CM screen caps or club links of any inappropriate names you come across.

    I want to know who they are so I can avoid them and so others can too.
  • @ EA_Blueberry

    I'm going to refrain from quoting your entire response, for simplicity and easy reading.

    The type of people that are cheating the online community know full well that there's going to be a backlash. But let's be realistic here, does a "threatening" not-in-person message really mean that much? Does it really have a personal or harmful impact, when it's in text form? It shouldn't, really. Because words on a screen can be easily brushed off, ignored, etc. The problem is, today's society offends much too easily, and some people invest far too much personal emotion into something that should be laughed off. This one individual messaged me, after I called them out for playing and acting like a number 2, and part of the responding message read "I'll send SWAT to your house". Ha, there's no SWAT in Canada, and this person was also Canadian.

    Some people seem to think that it's ok to (negatively) act the way that they do, until they're called out on it. Then, they're "offended", become cowards and make idle threats. No harm, and no foul, especially when we're sitting in the comforts of home.

    By publicly pointing out these cheating online individuals, the decent people can read and react to those potential time consuming idiots, and avoid them online. That's where I was going with my original post.
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