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Error code c71dbebb294926b6-0000000000001150-2ffb33f388631a8d

I've been having this issue for a while now, when I try to collect my daily HUT rewards, this error code appeared and I can't collect anything.. I'm on Xbox One, is there a way to fix this problem?

Replies

  • EA_Blueberry
    4773 posts EA Community Manager
    @brebisechevele

    I believe it was you that also posted in our Answers HQ here. We'll continue the troubleshooting there but if anyone else comes across this with a workaround that helped it's always appreciated.

    Our Support team is available 24/7 to assist you with any account related issues, too. I want to make sure we get this addressed for you as quickly as possible so you can collect your rewards. Please don't hesitate to contact our Support team at Help.EA.com.

    I'm sorry to hear you're being impacted by an error. I know there are situations where coin balances can go negative in which our Support staff can quickly fix for players on their accounts. It sounds like this could be a similar situation so it's best we get someone to pull up your account to take a closer look.
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