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How to play online when you have 1500ping by ea servers in china..

Hi, i can't play with friends or hut online. why i cant choose server or region where i want to play.. 1 on 5 games i have normal internet connection in console (25-35mb with ping 40 and no losing packets). i have set up dns etc. iwa try to reconecting net, switching between lan/wifi. when i play nhl 20/19/18 i disconect all devince taking internet (300mb/s)


https://i.imgur.com/QvsKaKV.jpg
https://i.imgur.com/DcZekfA.jpg

Replies

  • EA_Aljo
    3224 posts EA Community Manager
    Hi, i can't play with friends or hut online. why i cant choose server or region where i want to play.. 1 on 5 games i have normal internet connection in console (25-35mb with ping 40 and no losing packets). i have set up dns etc. iwa try to reconecting net, switching between lan/wifi. when i play nhl 20/19/18 i disconect all devince taking internet (300mb/s)


    https://i.imgur.com/QvsKaKV.jpg
    https://i.imgur.com/DcZekfA.jpg

    You should always use a wired connection. It sounds like you have the option to stay wired so be sure you stick to that. I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
  • it is no helping. i want to play with other peoples. I dont have problem with other games and internet connection. this year I can't buy this game bec. i dont have a fun with it. I want to have option in game like Choose region. i dont wanna play with guys who play in USA or ASIA becouse it doesnt make sense play with ping 300-1500.
  • EA_Aljo
    3224 posts EA Community Manager
    edited June 2020
    it is no helping. i want to play with other peoples. I dont have problem with other games and internet connection. this year I can't buy this game bec. i dont have a fun with it. I want to have option in game like Choose region. i dont wanna play with guys who play in USA or ASIA becouse it doesnt make sense play with ping 300-1500.

    Are you saying a wired connection doesn't help? If so, do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions are here.
  • https://i.imgur.com/dmKhctQ.png
  • EA_Aljo
    3224 posts EA Community Manager

    Can you run the test again and follow the instructions more closely? You need to send 100 packets. Also, if you're playing on a wired connection, make sure the test is run on the same wired connection. You have a 118 MS connection to the router. That's a really bad connection as it should be around 5 ms. That leads me to believe you ran this on a wireless connection.
  • https://i.imgur.com/ZlKgvw2.png
  • I really don't know why i'm still connecting to usa ea servers, not to eu.. btw. zayo is from ea -.- my isp is aorta. my dns servers(google/cloud) are in in germans.
  • EA_Aljo
    3224 posts EA Community Manager
    There's a pretty big jump with the second hop. That's the node in your neighborhood. It's still within acceptable limits, but it's concerning. Where are you located? If you're in Europe, you should test using the European server instead.
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